Dameon Wallace
Summary
Accomplished Restaurant Manager with a proven track record at The Stella Hotel and Ballroom, enhancing operational efficiency and customer satisfaction. Expert in inventory control and fostering team leadership, significantly reduced staff turnover. Skilled in crafting marketing strategies and optimizing cost control, demonstrating exceptional problem-solving and customer engagement abilities.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
The Stella Hotel and Ballroom
09.2020 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost hotel brand.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Server & Bartender
La Fogata Authentic Mexican Restaurant
08.2016 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Monkey Joes
10.2013 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Indian Trail High School
Kenosha, WI07-2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Order delivery practices
- Catering coordination
- Beverage making
- Employee scheduling
- Cost control
- Problem-solving
- Clear communication
- Team leadership
- Quality control
Timeline
Restaurant Manager
The Stella Hotel and Ballroom
09.2020 - 02.2025
Server & Bartender
La Fogata Authentic Mexican Restaurant
08.2016 - 07.2024
Assistant Manager
Monkey Joes
10.2013 - 07.2019
High School Diploma -
Indian Trail High School
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