DAMERE S. YOUNG
Philadelphia,Pa.
Summary
Safety-conscious and reliable professional with over 15 years of experience in transportation, logistics, and public-facing roles. Proven track record of navigating complex urban routes in Philadelphia while maintaining strict schedules and high safety standards. Expert in passenger relations, conflict resolution, and vehicle inspections, dedicated to providing dependable transit services to the community.
Overview
16
16
years of professional experience
Work History
Driver
FedEx:Ground
01.2021 - 11.2025
- Navigate high-volume routes daily to ensure the timely delivery and pickup of packages.
- Maintain accurate electronic logs of deliveries, including obtaining customer signatures and recording package status.
- Perform daily pre-trip and post-trip vehicle inspections to ensure safety and compliance with DOT regulations.
- Provide exceptional customer service by addressing inquiries and resolving delivery issues on-site.
Mail Carrier
United States Postal Service, USPS
01.2016 - 01.2021
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Operated postal vehicles while adhering to safety regulations and traffic laws.
- Managed sorting and organization of mail to optimize delivery processes.
- Assisted in training new mail carriers on operational procedures and route navigation.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Customer Care Representative
Dollar Thrifty Car Rental
12.2011 - 01.2016
- Greet customers, disclose rates, terms and conditions of rental, and obtain customer signatures
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle customer-related issues
- Complete, review and submit various reports to supervisor
- Maintain and update rental agreement files,
- Enter and maintain information in location logs
- Complete car exchange requests in computer system and communicate with shuttle drivers
Parking Enforcement Officer
Delaware River Waterfront Corp.
11.2009 - 08.2011
- Responsible for greeting hundreds of customers daily
- Collecting considerably large amounts of money and transporting it to account managers
- Supervises hundreds of cars parked in specific lots
- Maintains important documentation for accurate filing for parking logs.
Education
Liberal Arts
Indiana University of Pennsylvania
05.2009
High School Diploma -
West Philadelphia Catholic High School
Philadelphia, PA06.2008
Skills
- Strong interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
FedEx:Ground
01.2021 - 11.2025
Mail Carrier
United States Postal Service, USPS
01.2016 - 01.2021
Customer Care Representative
Dollar Thrifty Car Rental
12.2011 - 01.2016
Parking Enforcement Officer
Delaware River Waterfront Corp.
11.2009 - 08.2011
Liberal Arts
Indiana University of Pennsylvania
High School Diploma -
West Philadelphia Catholic High School