Damesha Henry
Milwaukee
Summary
Dedicated in customer service. Remote customer service professional with strong communication, problem solving and multitasking skills . Experienced in virtual support environments and committed to delivering efficient , empathetic service that drives customer satisfaction .
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GFL Environmental
04.2019 - Current
- Customer service Rep
- Answering inbound calls. Making outbound call backs to customers. Assisting customers with service issues. Scheduling services for trash. Setting up new customers. Taking payments. Selling items for trash. Sympathizing with customers to get issues resolved.
FRAUD AGENT
FIS CALL CENTER
09.2018 - 03.2019
- Addressing a high volume of inbound calls using different resources to troubleshoot and appropriately resolve customer inquiries. Document and update fraud databases. Independently assist call holders and Issuers from financial institutions while verifying activity on Credit, debit and prepaid cards. Answering authorization questions while using critical thinking skills before determining to close down the cards in a timely manner. Taking escalated calls while professionally assisting the cardholders.
THIRD SHIFT STOCKER
WALMART
03.2013 - 12.2017
- Processed clothing for all apparel departments. Stocked merchandise for various departments. Assisted customers throughout the store. Back up cashier when needed. Trained new associates working in my department whenever needed
COLLECTION ASSOCIATE
VANRU CREDIT CORPORATION
01.2011 - 12.2015
- Managed a large amount of incoming calls while successfully meeting all deadlines. Taking escalated calls helping to resolve customer issues. Assisted customers with overdue accounts. Negotiated payment amounts that could be paid in a timely fashion while meeting a daily quota.
- Training new employees side by side.
Education
DIPLOMA -
JAMES MADISON UNIVERSITY HIGH SCHOOL
Milwaukee, WI06.2006
Skills
- Customer Service
- Exceptional verbal & written communication
- Data entry
- Active listening & empathy
- Conflict resolution & de- escalation
- Professional phone, chat and email etiquette
- Organizational skills
- Ability to work independently & stay self motivated
- Time management
- Typing speed & accuracy
- Insurance prior authorization
- Typing
- 55
- Research
- Communication skills
- Negotiation
- Call Center
- Answering
Certification
Driver's License
Timeline
Customer Service Representative
GFL Environmental
04.2019 - Current
FRAUD AGENT
FIS CALL CENTER
09.2018 - 03.2019
THIRD SHIFT STOCKER
WALMART
03.2013 - 12.2017
COLLECTION ASSOCIATE
VANRU CREDIT CORPORATION
01.2011 - 12.2015
DIPLOMA -
JAMES MADISON UNIVERSITY HIGH SCHOOL
Additional Information
- Communication skills
- Flexibility
- Very professional
- Excellent Negotiation skills
- Processed Clothes
- Merchandised Clothes
- Cleaning (sweeping, Dusting, changing garbage, mopping etc.)
- Answering a high volume of calls
- Typing at 55 WPM
- Data Entry
- Cash Handling
- Leadership
- Stocking
- Ability to train new associates
- Knowledge of Word and Excel
- Ability to work and solve customer issues
- Ability to work independently as well as on a team
- Motivated
- SKILLS