Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dametria Jones

Dametria Jones

Oakland,CA

Summary

Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Fast learner and hard worker with specialized knowledge in cashier and home health aid Friendly and enthusiastic worker with 12 years of specialization in cashier\home health aid. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Costco Demonstration Services
11.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.

Cook/line Cook

SOS Meals on Wheels
05.2022 - 10.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Dietary Aide/Cook

Medical Hill Health Center
01.2018 - 01.2021
  • Clean kitchen
  • Prep food
  • Get the food out to residents

Manager/cashier

Oakland Zoo
05.2017 - 06.2019
  • Make sure all workers are doing their job to best of their abilities make sure food is cooked/prep

Meat Clerk

Brimhall Foods Co Inc
06.2017 - 02.2018
  • Wrap, weigh, label and price cuts of meat
  • Prepare and place meat cuts and products in display counter, so they will appear a ractive and catch the shopper's eye
  • Prepare special cuts of meat ordered by customers
  • Estimate requirements and order or requisition meat supplies to maintain inventories
  • Receive, inspect, and store meat upon delivery, to ensure meat quality

Sales

Costco Wholesale
02.2012 - 06.2017
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
  • Monitor customer preferences to determine focus of sales efforts

Home Health Aide

Assiting living Home health Care
10.2007 - 07.2015
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Administer prescribed oral medications, under the wri en direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
  • Care for children who are disabled or who have sick or disabled parents
  • Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation
  • Change dressings

Cashier

Walmart Supercenter
05.2010 - 05.2012
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Process merchandise returns and exchanges
  • Assist with duties in other areas of the store, such as monitoring fi ing rooms or bagging and carrying out customers' items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Offer customers carry-out service at the completion of transactions
  • Weigh items sold by weight to determine prices
  • Issue trading stamps, and redeem food stamps and coupons
  • Cash checks for customers
  • Pay company bills by cash, vouchers, or checks

Manager

Quiznos
01.2007 - 03.2012
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Provide services to customers, such as order placement or account information
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Manage projects or contribute to commi ee or team work
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Supervise other clerical staff and provide training and orientation to new staff

Manager

Landmark Event Staffing Services
03.1998 - 04.2007
  • Create or implement security standards, policies, and procedures
  • Identify, investigate, or resolve security breaches
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
  • Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property
  • Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence
  • Communicate security status, updates, and actual or potential problems, using established protocols
  • Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents
  • Supervise or provide leadership to subordinate security professionals, performing activities, such as hiring, background investigation, training, assigning work, evaluating performance, or disciplining
  • Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives

Cashier

Landmark Event Staffing Services
03.2000 - 12.2006
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Count money and audit money drawers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Furnish change persons with a money bank at the start of each shift
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Weigh items sold by weight to determine prices

Manager/Tutor

Landmark Event Staffing Services
09.1998 - 06.2000
  • Administer, proctor, or score academic or diagnostic assessments
  • Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
  • Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students
  • Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals
  • Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
  • Travel to students' homes, libraries, or schools to conduct tutoring sessions
  • Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centers
  • Organize tutoring environment to promote productivity and learning
  • Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Manage projects or contribute to commi ee or team work
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Supervise other clerical staff and provide training and orientation to new staff
  • Train and assist staff with computer usage

Home Health Aide

Assiting living Home health Care
05.1996 - 07.1998
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Open, read, route, and distribute incoming mail or other materials and answer routine le ers
  • Supervise patients with keeping their home , self and children clean
  • Help with shopping and other errands
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material

Education

Associate - Medical

Remington College
Fort Worth, TX
02.2002

Skills

  • SECURITY
  • SALES
  • FOOD PRODUCTION
  • MARKETING
  • HOME HEALTH CARE
  • Tutoring
  • Food Preparation
  • Kitchen Experience
  • Food Safety
  • Cooking
  • Meal Preparation
  • Dietary Aide Experience
  • Food service
  • Customer and Personal Service
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Time Management
  • Service Orientation
  • Management
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Complex Problem Solving
  • Public Safety and Security
  • Management of Financial Resources
  • Management of Material Resources
  • Sales and Marketing
  • Food Production
  • Writing
  • English Language

Certification

ServSafe

Timeline

Shift Supervisor

Costco Demonstration Services
11.2024 - Current

Cook/line Cook

SOS Meals on Wheels
05.2022 - 10.2024

Dietary Aide/Cook

Medical Hill Health Center
01.2018 - 01.2021

Meat Clerk

Brimhall Foods Co Inc
06.2017 - 02.2018

Manager/cashier

Oakland Zoo
05.2017 - 06.2019

Sales

Costco Wholesale
02.2012 - 06.2017

Cashier

Walmart Supercenter
05.2010 - 05.2012

Home Health Aide

Assiting living Home health Care
10.2007 - 07.2015

Manager

Quiznos
01.2007 - 03.2012

Cashier

Landmark Event Staffing Services
03.2000 - 12.2006

Manager/Tutor

Landmark Event Staffing Services
09.1998 - 06.2000

Manager

Landmark Event Staffing Services
03.1998 - 04.2007

Home Health Aide

Assiting living Home health Care
05.1996 - 07.1998

Associate - Medical

Remington College

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Dametria Jones