Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Dametrice Donohoo

Dametrice Donohoo

Little Rock,AR

Summary

Eager to apply customer service and leadership to new Cashier opportunity.

Results-driven planning and operations management professional with exceptional communication, problem-solving and leadership skills. Production management specialist offering talent in strategic inventory management, organizational development, and project planning. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 15 year's retail experience in a fast-paced, team-based environment. Qualified Quality Control with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Customer Service excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales associate is adept at working in diverse retail and customer service environments. Enthusiastic retail professional with 18 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply customer service and leadership to new Cashier opportunity. Customer-oriented Customer Service with 24-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability. Seasoned Lead Retail Consultant successful at maximizing customer connections and promoting business growth. Hardworking and dedicated professional with 24 years' experience in Customer Service sales and passion for customer service. Detail-oriented QA with strong background in food service and preparation. Excel at delivering excellent customer service in fast-paced environments. Recognized for exceptional and skills. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with Transamerica. Personable Customer Contact Representative with 20 years of Customer Service experience. Skilled at register and data entry with knowledge of customer service and use. Committed to quality servicing. Team-minded Customer Service Administrator offering 2 years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established Kroger company. Efficient Customer Service with 24 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Organized and conscientious Parking Attendant skilled in using lot space efficiently. Offering 24 years of experience handling money and providing customer service. Personable and reliable. Quality-driven Customer Service Coordinator dedicated to solving customer problems efficiently to maintain satisfaction. Trained in operational guidelines and standard practices of Customer Service companies. Industrious and responsible leader with solid background of accomplishment. Results-oriented Customer Service with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Hardworking Merchandise Coordinator with 10 years of experience. Competent at customer service and making efficient product orders. Committed to shrink minimization and training employees.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service

Whataburger
Little Rock, AR
06.2023 - 05.2024
  • Help with orders and making the sandwiches help with prep wash dishes take money for the orders
  • Provided excellent customer service during pickups and deliveries.
  • Built relationships with customers, providing excellent customer service.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
  • Stocked shelves with food items and supplies as needed.
  • Provided assistance with catering orders when needed.
  • Maintained cleanliness of work area throughout shift.
  • Operated cash registers, credit card machines and other related equipment accurately.

Fast Food Worker

Jess's Chicken
Little Rock, AR
05.2022 - 11.2022
  • Prepared the food as the orders were coming in cleaning up at closing time

Truck Loader

UPS
Little Rock, AR
05.2022 - 11.2022
  • Scan and load the boxes on the truck help with getting the jams out

Customer Service Representative

Transamerica Insurance Company
Little Rock, AR
05.2021 - 11.2021
  • Performed data entry for customer information Provided policy and service information Assisted customers with a warm and professional attitude Answered general questions Answered calls from customers Responded to claim inquiries Responsible for tracking and maintaining inventory Handled online orders and credit card transactions Managed client records Resolved customer information and complaints

Cashier Assistant

Kroger Co
Little Rock, AR
04.2018 - 05.2019
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Properly verified customer identification for alcohol or tobacco purchases
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Provided assistance with purchases, locating items and signing up for rewards programs
  • Learned roles of other departments to provide coverage and keep store operational
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Helped customers find specific products, answering questions and offering advice
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Worked closely with front-end staff to assist customers
  • Processed returned items in accordance with store policy
  • Scanned items quickly to keep lines moving and reduce overall wait time
  • Processed customer payments quickly and returned exact change and receipts
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store
  • Welcomed customers, offering assistance to help find necessary store items
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Customer Service Representative

Wehco Video Client Care
Bryant, AR
09.2017 - 02.2018
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Successfully acquired an average of 5 new customers per month, generating a 5 % growth in revenue
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Asked open-ended questions to assess customer needs
  • Learned, referenced and applied product knowledge information
  • Provided an elevated customer experience to generate a loyal clientele
  • Effectively communicated with and supported sales, marketing , and administrative teams on a daily basis
  • Handled the daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Maintained cleanliness and presentation of stock room and production floor
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Set up and explained new membership contracts
  • Directed calls to appropriate individuals and departments
  • Created and maintained an organized database to develop promotional sales
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Instruct Staff

Tyson Foods Inc
North Little Rock, AR
02.2012 - 07.2017
  • Collect and analyze production samples to evaluate quality
  • Analyze quality control test results and provide feedback and interpretation to production management or staff
  • Stop production if serious product defects are present
  • Monitor performance of quality control systems to ensure effectiveness and efficiency
  • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors
  • Instruct staff in quality control and analytical procedures
  • Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends
  • Participate in the development of product specifications
  • Direct the tracking of defects, test results, or other regularly reported quality control data
  • Analyzing Data or Information
  • Judging the Qualities of Things, Services, or People
  • Experience with: Adobe Systems Adobe Acrobat software, ASI DATAMEDIA QDA software, Data entry software, Handheld data collectors Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints
  • Recorded inspection and test data such as weights, temperatures, grades , and quantities inspected and graded
  • Monitored production operations for compliance with specifications and promptly reported defects
  • Identified and helped resolve production problems such as the way the meat looks and the temp of the meat before it leaves the plant how pieces are going to be in the bag
  • Collected samples during production and tested randomly to determine in-process product quality
  • Recorded defects and coordinated issue resolution with the development team and functional leads.

Education

Bachelor's in Computer Science -

Southern New Hampshire University
01.2019

Associate in Psychology -

University of Phoenix LR
07.2004

Diploma -

Oak Grove High School NLR
05.2000

Bachelor's in Sciences in Health Care Administration -

Grand Canyon University

Skills

  • Quality control
  • Excellent time management
  • QA tools
  • Quick learner
  • MS Windows proficient
  • Strong client relations
  • Floor set design expertise
  • Training development aptitude
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • Exceptional organizational skills
  • Word
  • Excel
  • Can Type 120 WPM
  • Accounting
  • Interpretation
  • Strategic
  • Administrative
  • Inventory
  • Phone
  • Adobe Acrobat
  • Invoicing
  • Time management
  • Adobe
  • Director
  • Training development
  • Billing
  • Marketing
  • Type
  • Blueprints
  • Cash register
  • Money
  • Cash registers
  • MS Windows
  • Closing
  • Contracts
  • Organizational skills
  • Credit
  • Organizational
  • Addressing customer concerns
  • Processes
  • Clientele
  • Development of product
  • Client relations
  • Production management
  • Customer satisfaction
  • Quality
  • Excellent customer service
  • QA
  • Customer service
  • Data entry
  • Database
  • Recording
  • Fashion
  • Sales
  • Forms
  • Set design
  • Functional
  • Shipping
  • Inspection
  • Store merchandising
  • Quality Systems
  • Good housekeeping (9 years)
  • Merchandising
  • Sales Support
  • Phone Etiquette
  • Teaching
  • First aid
  • Childcare

Certification

  • Microsoft Certified Application Specialist (MCAS)
  • Sales Manager Certificate
  • Sales Essentials Certificate

Timeline

Customer Service

Whataburger
06.2023 - 05.2024

Fast Food Worker

Jess's Chicken
05.2022 - 11.2022

Truck Loader

UPS
05.2022 - 11.2022

Customer Service Representative

Transamerica Insurance Company
05.2021 - 11.2021

Cashier Assistant

Kroger Co
04.2018 - 05.2019

Customer Service Representative

Wehco Video Client Care
09.2017 - 02.2018

Instruct Staff

Tyson Foods Inc
02.2012 - 07.2017

Bachelor's in Computer Science -

Southern New Hampshire University

Associate in Psychology -

University of Phoenix LR

Diploma -

Oak Grove High School NLR

Bachelor's in Sciences in Health Care Administration -

Grand Canyon University
Dametrice Donohoo