Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dametrius Brown

Oakdale,LA

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

21
21
years of professional experience
2
2
Certification

Work History

Assistant Store Manager

Walmart
11.2014 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Hardlines Assistant Store Manager

Bed Bath & Beyond
10.2013 - 11.2014
  • Contributed to the development of annual budgets by analyzing past performance data, forecasting future sales trends, and setting achievable financial targets for the department.
  • Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
  • Established clear expectations for team members regarding job responsibilities, goals, deadlines, and performance standards necessary for success in their roles.
  • Supported company-wide marketing initiatives by collaborating with other store departments to create cohesive promotional materials and sales events.
  • Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
  • Led regular store meetings to communicate important updates, share best practices, and provide ongoing training opportunities for staff members.
  • Assisted the Store Manager in driving overall store performance by actively participating in strategic planning sessions and executing action plans aligned with business objectives.
  • Maintained a clean, attractive, and well-stocked sales floor through regular inspections, inventory replenishment efforts, and adherence to safety guidelines.
  • Analyzed sales data regularly to identify trends, optimize product placement, and make informed decisions on merchandise assortment adjustments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Store Manager

Walmart
04.2004 - 10.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Attention to detail
  • Customer service management
  • Hiring and training
  • Mentoring and coaching

Certification

  • ServSafe Food Handler's Certification
  • Forklift Certification

Timeline

Assistant Store Manager

Walmart
11.2014 - Current

Hardlines Assistant Store Manager

Bed Bath & Beyond
10.2013 - 11.2014

Assistant Store Manager

Walmart
04.2004 - 10.2013

High School Diploma -

Penn Foster Career School

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Dametrius Brown