Damia Johnson
Franklinton,NC
Summary
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Overview
8
8
years of professional experience
Work History
Hub Manager
Jostens
06.2023 - 12.2023
- Ensure school picture day events are well staffed with the appropriate number of photographers and make sure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication
- Attend/lead weekly virtual team meetings
- Research and determine centralized storage location for photography equipment
- Receive, organize and assign all photography equipment to photographers and collect all equipment at end of season.
- Evaluated employee performance through close observation and performance rubrics.
CSR Chat Billing Agent
Spectrum
08.2022 - 05.2023
- Resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships
- Provide account and payment support services through chat interaction including maintenance, activations, and packaging.
2nd Assistant Manager
DTLR
11.2020 - 03.2022
- Responsible for overall quality and performance of retail store staff
- Ensure compliance of all company policies and procedures
- To model effective leadership to gain commitment to store goals and training standards.
- Assist with recruitment, selection and training and development of store personnel.
- Assist and provide feedback to Store Manager on annual performance evaluations for all store employees
- Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
- Assists with completion of accurate and regular merchandise inventory counts.
Customer Service Representative
Horace Mann
06.2020 - 10.2020
- First point of contact for customers in owning customer incidents from start to finish.
- Take inbound phone calls with educators, family members and insurance agents about auto and property insurance
- Provide needs to them with courteous, friendly, fast, and efficient service for variety of concerns.
- Focus on resolving questions and concerns while building relationships and help them interpret their insurance policy and make effective and accurate adjustments.
Part Time Assistant Manager
Rue21
11.2019 - 02.2020
- Supervise employees and work with customers and help carry out directives of management.
- Set performance using company and personal goals, while always keeping the customer at the forefront of every decision
- Responsible for making sure that all store policies, procedures, and controls are followed.
Sales Lead
White House Black Market
11.2018 - 06.2019
- Direct Associates to ensure every customer receives the best experience and is our #1 priority
- Control the floor and maintain constant awareness of what is happening throughout the Boutique
- Assign and delegate tasks while always keeping Customers First
- Listen and engage with every Associate to help add-on to each sale by selling from the side, team selling, step-in selling, and one -on-one selling or appointments
- Recognize and adjust to opportunities in the business
- Create a Great Place to Work and a Great Place to Shop.
Medical Service Operator
All the Answers
08.2017 - 08.2018
- Supporting businesses by operating switchboards and connecting callers to the appropriate person
- Skills in working with switchboards, communicating with a variety of businesses and handling outgoing, interoffice or incoming calls
- Relay important information, assist callers and place person to person calls.
Customer Service Representative
Conduent (Humana)
06.2016 - 03.2017
- Responsible for maintaining members' accounts by accurately providing notes on member inquiries utilizing HIPAA standards and guidelines
- Maintain a steady number of inbound calls
- Provide information on member pharmacy and medical benefits and claims information
- Skills sets consist of pharmacy benefits and pharmacy claims, medical benefits and medical claims, IPA/IPA California claims.
Education
Associate of Arts - Mass Communications
Wake Technical Community College
Raleigh, NCAssociate of Arts - Human Resources Management
Wake Technical Community College
Raleigh, NCSkills
- Shift Management
- Brand Promotion
- Microsoft Office
- Time Management
- Staff Development
- Shift Scheduling
- Customer Service
References
Available upon request
Timeline
Hub Manager
Jostens
06.2023 - 12.2023
CSR Chat Billing Agent
Spectrum
08.2022 - 05.2023
2nd Assistant Manager
DTLR
11.2020 - 03.2022
Customer Service Representative
Horace Mann
06.2020 - 10.2020
Part Time Assistant Manager
Rue21
11.2019 - 02.2020
Sales Lead
White House Black Market
11.2018 - 06.2019
Medical Service Operator
All the Answers
08.2017 - 08.2018
Customer Service Representative
Conduent (Humana)
06.2016 - 03.2017
Associate of Arts - Mass Communications
Wake Technical Community College
Associate of Arts - Human Resources Management
Wake Technical Community College