Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damia Richmond

Holly Springs,MS

Summary

Motivated and experienced professional who ensures high standards of culturally and competent care for a wide variety of individuals with diverse needs. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determination and decisive nature.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

McKesson
Olive Branch, MS
10.2020 - Current
  • Utilized SAP to monitor production.
  • Hyper Drive Project.
  • Supervised team no less than 30 during assigned shift.
  • Assists with any preliminary and ongoing identified training and onboarding needs of team.
  • Monitored team progress and enforced deadlines.
  • Motivated and trained employees to maximize team productivity.

Customer Service Representative

Conduit Global
Chattanooga, TN
04.2020 - 09.2020
  • Work from home.
  • Answered calls from patients for transportation needs to and from doctors appointments and pharmacy. Managing over 50 calls per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Medical Assistant

Memphis Children's Clinic
Olive Branch, MS
12.2018 - 04.2020
  • Gave vaccines.
  • Processed orders for doctors instructions.
  • Triaged patients.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected cultures for urine, blood, pregnancy test, lab cultures, strep and flu screes.
  • Seen over 200 patient per day.

MA, PCA, Coordinator/Front Desk Clerk

Baptist Memorial Hospital
Southaven, MS
05.2018 - 12.2018
  • Answer calls managing over 20 calls per day, set appointments, set up charts, and insurance.
  • EKG
  • Provided assistance with baths, changing lien, blood pressures, and heart monitoring.
  • Kept all paperwork well organized.
  • Assigned rooms
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Catheterization

Education

Certification - Medical Administration

Concorde Career College
Southaven, MS
12.2022

Certification - Medical Assisting

Delta Technical College
Horn Lake, MS
10.2013

Skills

  • Customer service
  • Detailed-Oriented
  • Problem solving
  • Time management
  • Microsoft Office
  • Communication
  • Inventory
  • Quality Assurance
  • Coding
  • Team Monitoring
  • Patient- focused care

Certification

  • CCMA - Certified Clinical Medical Assistant
  • AHA First Aid/CPR AED Certified
  • BLS Certified

Timeline

Team Lead

McKesson
10.2020 - Current

Customer Service Representative

Conduit Global
04.2020 - 09.2020

Medical Assistant

Memphis Children's Clinic
12.2018 - 04.2020

MA, PCA, Coordinator/Front Desk Clerk

Baptist Memorial Hospital
05.2018 - 12.2018

Certification - Medical Administration

Concorde Career College

Certification - Medical Assisting

Delta Technical College

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Damia Richmond