DAMIAH THORN
Greenville,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative- Pediatrics
Prisma Health
04.2023 - Current
- Answering incoming calls while demonstrating excellent phone etiquette and professionalism
- Maintaining a positive attitude during check-in and check-out as well as ensuring their visit went well with their care provider
- Resolves conflicts between patients, family members, providers, or other staff members professionally
- Utilizes Microsoft Office, Teams daily for various tasks such as creating patient charts or updating spreadsheets
- Compiles medical records for new patients using the electronic health records system
- Schedules appointments and assisted with referrals.
- Use EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Provided excellent customer service to patients and medical staff.
- Verified insurance eligibility and coverage for patients.
Logistics Associate
BMW Warehouse
09.2022 - 04.2023
- Working in a fast-paced environment, picking and sequencing parts to get them to the assembly line
- Using Zebra devices to properly scan each past to fit them in the correct slot
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated equipment while observing standard safety procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
Guest Services Representative
Target
08.2021 - 07.2022
- Created a welcoming and comfortable environment for guests.
- Provide exceptional customer service to every guest that comes into the store making sure that they enjoy their visit
- Properly picking, packing, and sorting items for guest orders in a timely manner
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Stocking supplies during store hours in order to keep stocks available for guests
- Knowledgeable about the tools products in the store in order to assist guests and improve their Target experience.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Handled customer complaints to satisfy and retain guests.
Cashier
World Market Fairfax. Va
06.2019 - 06.2021
- Built relationships with customers to encourage repeat business.
- Handling and stocking merchandise for different departments in the store
- Maintained positive working relationships with co-workers.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Westfield High School
Centreville, Va07.2021
Skills
- Empathy and Compassion
- System updates
- Computer Literacy
- Customer Service Orientation
- Excellent Communication
- Document filing
- Patient greeting
- Sales Goals Attainment
- Phone Etiquette
- Product Knowledge
- Professional Appearance
- Interpersonal and written communication
Journaling
I have learned to develop a keen interest in Journaling to get a better understanding of myself and the things i enjoy. It also is effective in keeping stress levels lower, so implementing this daily habit is helping me gain a better sense of who i am.
Languages
English
Native or Bilingual
Timeline
Patient Service Representative- Pediatrics
Prisma Health
04.2023 - Current
Logistics Associate
BMW Warehouse
09.2022 - 04.2023
Guest Services Representative
Target
08.2021 - 07.2022
Cashier
World Market Fairfax. Va
06.2019 - 06.2021
High School Diploma -
Westfield High School
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