Damian Aquino
Jersey City,NJ
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Hudson Milestones
08.2022 - Current
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Transported clients to doctor's appointments and errands.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Recorded client status progress and challenges in logbooks and reports.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Drove clients to doctors' appointments and social outings.
- Assisted individuals in development of social skills to become integrated in community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Accompanied or transported clients to appointments, errands and social activities.
- Provided guidance and support to ensure safety of individuals served.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Driver
Hudson Milestones
08.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Bouncer
Hectors Security
09.2018 - 09.2023
- Monitored CCTV systems to ensure safety and security of premises.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Patrolled parking lots to ensure safety of vehicles and deter vandalism or theft.
- Managed crowd control to prevent overcapacity and ensure a safe environment.
- Resolved conflicts and restrained patrons from getting into fights.
- Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
- Conducted pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
- Refused admission to known troublemakers.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Utilized conflict resolution skills to peacefully resolve disputes among patrons.
- Assisted management team with closing duties such as counting cash drawers, securing doors and windows.
- Monitored security cameras to identify and respond to suspicious activity.
- Assisted in emergency situations by guiding patrons to exits and providing first aid when necessary.
Concierge
Planned Companies
08.2020 - 01.2021
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Ensured compliance with all hotel safety and security policies.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Assisted guests with special requests, including floral arrangements and room decorations.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Created weekly schedules for cultural and recreational activities available to guests.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Monitored guest feedback to identify areas for improvement in services offered.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Prepared daily reports on guest requests and concierge activities.
- Answered guest questions regarding local area, facilities and amenities.
Loss Prevention Officer
Kohl's
06.2018 - 01.2019
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Performed regular security audits to ensure policies are being followed correctly.
- Provided friendly and professional assistance to employees, visitors and customers.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Managed physical security systems, including alarm systems and locks.
- Enforced access controls to restricted areas to prevent unauthorized entry.
- Maintained a safe and secure environment for customers and employees.
- Collaborated with law enforcement agencies during investigations and provided evidence as required.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Participated in loss prevention meetings and shared best practices.
Education
High School Diploma -
University Academy Charter
Jersey City, NJ06-2017
Skills
- ADL support
- Client documentation
- Transportation
- Care plan assessment
- Case management
- Team collaboration
- Community activities
- Disability awareness
- Behavioral management
- Record keeping
- Social skills development
- Direct patient care
- Behavioral support
- Time management
- Behavior redirection
- Client support
- Relationship building
- Case documentation
- Active listening
- Patient assessments
- Safety monitoring
- Client advocacy
- Goal setting
- Care delivery
- Individualized support planning
- Conflict resolution
- Report writing
- Recreational activities
- Multitasking and organization
- Verbal and written communication
- Positive reinforcement
- Assertiveness
- Investigative skills
- Crowd control
- Self-defense techniques
- Crowd management
- Supervision and management
- Emergency response
- Crisis response
- Security protocols
- Exterior patrolling
- Surveillance
- Front desk support
- Social media networking
- Telephone etiquette
- Cash handling
- Transportation safety
- Commercial driving
- Loading and unloading
- Customer service
- Decision-making
- Strong work ethic
- First aid and safety
- Medication administration
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Client transportation
- Crisis management
- Patient management
- Progress documentation
- Community integration
- Care plan management
- Medical records management
- Nutrition
- Nutrition support
- Problem-solving
- Daily living support
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Hudson Milestones
08.2022 - Current
Driver
Hudson Milestones
08.2022 - Current
Concierge
Planned Companies
08.2020 - 01.2021
Bouncer
Hectors Security
09.2018 - 09.2023
Loss Prevention Officer
Kohl's
06.2018 - 01.2019
High School Diploma -
University Academy Charter
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