Damian Arellano Flores
Phoenix,AZ
Summary
Dynamic professional with e-commerce expertise and proven leadership at Wal-Mart. Excelled in order management and customer service, enhancing operational efficiency and resolving issues effectively. Bilingual communicator skilled in data analysis and problem-solving, committed to driving team success and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Digital Online Shopper
Wal-Mart Supercenter
Phoenix, AZ
03.2025 - Current
- Managed hundreds of online orders, ensuring compliance with established standards.
- Resolved customer issues promptly by applying strong problem-solving skills.
- Assisted customers via phone and email, promptly.
- Facilitated collaboration with peers to enhance task completion efficiency.
- Demonstrated effective time management to prioritize responsibilities.
Digital Team Lead
Walmart
Phoenix, AZ
06.2023 - 07.2024
- Monitored operations and reviewed records to assess company performance.
- Resolved customer issues promptly to ensure satisfactory outcomes.
- Managed team members lunch breaks and addressed questions effectively.
- Handled escalated situations with customers to maintain service quality.
- Collaborated with peers to enhance operational efficiency.
- Assisted customers via phone calls and emails, utilizing feedback for improvements.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2022
Some College (No Degree) - Psychology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2022
Some College (No Degree) - Biology
Reed College
Portland, ORSkills
- Order management and inventory control
- Customer service and relationship management
- E-commerce expertise
- Data analysis and problem-solving
- Effective communication
- Time management and multitasking
- Bilingual proficiency
- Leadership skills
- Employee training and development
- Task prioritization
Languages
English
Native/ Bilingual
Spanish
Full Professional
ASL
Limited
Affiliations
- Served hours of community service at the Salvation Army
- During high school, I participated in a program that allowed me to teach Spanish-speaking parents English
- Extremely active within the community and proven track of leadership
Accomplishments
- Received full ride to ASU, Reed College, GCU, and the University of Arizona
- Completed STEP, a program that promotes out-of-state colleges
- Completed ACE, a college program that was completed during high school
- Top "3" GPA of Metro Tech HS and Phoenix College
References
References available upon request.
Timeline
Digital Online Shopper
Wal-Mart Supercenter
03.2025 - Current
Digital Team Lead
Walmart
06.2023 - 07.2024
High School Diploma -
Metro Tech High School
Some College (No Degree) - Psychology
Maricopa Community Colleges, Phoenix College
Some College (No Degree) - Biology
Reed College
Similar Profiles
TyNeshya GreerTyNeshya Greer
Sales Associate at Wal-Mart SupercenterSales Associate at Wal-Mart Supercenter
Shawnae GoodsonShawnae Goodson
Asset Protection Operations Coach at Wal-Mart SupercenterAsset Protection Operations Coach at Wal-Mart Supercenter
Valerie HenryValerie Henry
Stocking Associate at Wal-Mart SupercenterStocking Associate at Wal-Mart Supercenter
Tatum GallaspyTatum Gallaspy
Waitstaff at Magnolia TableWaitstaff at Magnolia Table
Katie PenaKatie Pena
Assistant Principal of Curriculum and Instruction at Pinnacle High SchoolAssistant Principal of Curriculum and Instruction at Pinnacle High School