Damian Avila Torres
Orlando,FL
Summary
Experienced and disciplined service professional with 3 years in the food and beverage industry. Committed to delivering exceptional guest experiences by continuously honing my skills. Aiming to create a comfortable and enjoyable atmosphere for all patrons.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
F&B Relief Coordinator
Disney's Old Key West Resort
Orlando , FL
06.2024 - Current
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Quick Service, Assigner and Host
Disney’s Old Key West Resort
Orlando, FL
01.2022 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Houseman, Food Runner, Server assistant and Host
Shades of Green at Walt Disney World
Orlando, FL
01.2021 - Current
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Reported any damages or repairs needed to the maintenance supervisor.
- Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Organized closets and cabinets according to hotel regulations.
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
Houseman and Runner
Double Tree by Hilton Universal
Orlando, FL
01.2019 - 01.2020
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Greeted customers and provided excellent customer service.
- Maintained up-to-date records of deliveries made.
- Assisted in stocking shelves with inventory as needed.
- Provided assistance to customers when necessary by answering questions or providing product information.
Customer Support, Cashier and Food Runner
Formula 1 at Hard Rock Stadium
Miami, FL
01.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Bagger and Cashier
Publix at the Marketplace at Doctor Phillips
01.2021
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Inspected produce for freshness, quality, and quantity before bagging.
- Greeted customers entering the store with a friendly attitude.
- Adhered to all safety protocols while operating cash register or other equipment as needed.
- Operated scanning system to record prices of purchased items accurately.
- Explained store policies regarding returns and exchanges to customers.
- Assisted customers with loading their purchases into their vehicles.
- Kept informed about special promotions or new products available at the store.
- Processed coupons correctly during checkouts according to company policy.
- Bagged customer items in alignment with industry best practices.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Education
High School Diploma -
Olympia High School
Orlando, FL06-2021
Associate of Arts - Graphic Design
Valencia College
Orlando, FLAssociate of Arts - Business Management
Valencia College
Orlando, FLSkills
- Capacity to analyze a critical situation and give an efficient response immediately
- Create a need for the customer to make an engagement technique next to the product for sale
- Good listening
- Helping attract more customers for the company
- Show empathy to the guest that's about to make a purchase
- Customer Service
- Staff Supervision
- Project assistance
- Project Support
- Strategic Planning
- Team Oversight
- Staff Management
- Operations Management
Accomplishments
- Earned a Quarterly Award on 2023 for Food and Beverage.
- Became a F&B Relief Coordinator in less than a year.
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
F&B Relief Coordinator
Disney's Old Key West Resort
06.2024 - Current
Quick Service, Assigner and Host
Disney’s Old Key West Resort
01.2022 - Current
Customer Support, Cashier and Food Runner
Formula 1 at Hard Rock Stadium
01.2022
Houseman, Food Runner, Server assistant and Host
Shades of Green at Walt Disney World
01.2021 - Current
Bagger and Cashier
Publix at the Marketplace at Doctor Phillips
01.2021
Houseman and Runner
Double Tree by Hilton Universal
01.2019 - 01.2020
High School Diploma -
Olympia High School
Associate of Arts - Graphic Design
Valencia College
Associate of Arts - Business Management
Valencia College
Similar Profiles
Charlie HillstromCharlie Hillstrom
Disney College Program Houseperson at Disney's Old Key West ResortDisney College Program Houseperson at Disney's Old Key West Resort
Jordan AndrosJordan Andros
Sales Coordinator and Trainer at Dinoland U.S.A, Disney's Animal Kingdom Theme ParkSales Coordinator and Trainer at Dinoland U.S.A, Disney's Animal Kingdom Theme Park
Austin D'EliaAustin D'Elia
Food Runner at Opal Key West ResortFood Runner at Opal Key West Resort