Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Bedoya

The Bronx,NY

Summary

Detail-oriented team player with excellent organizational skills. Excellent interpersonal and communication skills. Proven ability to work with clients in an empathetic and caring manner. Able to work effectively in stressful situations. Fluent in English and Spanish. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.

Overview

9
9
years of professional experience

Work History

Hospitality Specialist

Courtyard By Marriot
01.2023 - Current
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Field Service Technician

Optimum
08.2021 - 08.2023
  • Played a crucial role in resolving complex networking issues through expert analysis, troubleshooting, and decision-making abilities.
  • Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated.
  • Efficiently balanced multiple tasks simultaneously, prioritizing work according to urgency and impact on overall system performance.
  • Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Provided exceptional support to clients, addressing their concerns promptly and professionally while maintaining detailed records of all interactions.

Cash Lead

The Children's Place
06.2020 - 01.2021
  • Communicated with customers and team members to solve problems.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Facilitated and logged store opening, closing, and shift changes.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Operated POS cash register and equipment to collect payments.
  • Set up new sales displays each week with fresh merchandise.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Monitored areas for security issues and safety hazards.

Maintenance Associate

Equinox
11.2018 - 08.2019
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
  • Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
  • Sold memberships and personal training sessions to new customers.
  • Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.
  • Utilized effective time management skills to ensure smooth operations during peak hours at the gym facility.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.

Stock Associate

Macy's
09.2015 - 10.2018
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
  • Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Worked with customers to pack items according to specific desires and requirements.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Education

GED -

George Washington High School
New York, NY
06.2010

Skills

  • Policy Enforcement
  • New Hire Training
  • Inventory Stocking
  • Retail Operations
  • Opening and closing procedures
  • Manager support
  • Customer Transactions
  • Fraud prevention
  • Linens and toiletries replacement
  • Scheduling appointments
  • Housekeeping
  • Lost and found procedures
  • Administrative tasks
  • Maintenance reports
  • Facility cleanliness
  • Membership retention
  • Cleaning and sanitation
  • Guest Services
  • Payment Processing
  • POS Systems
  • Corporate Branding
  • Inventory Oversight
  • Reservation Management
  • Data Entry
  • Customer Service
  • POS System Operation
  • Front Office Support
  • Clerical duties
  • Administrative Skills
  • Concierge services
  • Guest Relations
  • Computer Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hospitality Specialist

Courtyard By Marriot
01.2023 - Current

Field Service Technician

Optimum
08.2021 - 08.2023

Cash Lead

The Children's Place
06.2020 - 01.2021

Maintenance Associate

Equinox
11.2018 - 08.2019

Stock Associate

Macy's
09.2015 - 10.2018

GED -

George Washington High School

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Stephen Bedoya