Damian Bargnare
Pensacola,Florida
Summary
Dedicated and professional United States Army Veteran with strong skill set. Demonstrated leadership abilities, excellent communication and organizational skills. Proven experience in customer service management, consistently ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to promptly address customer needs. Possesses strong understanding of team dynamics and leadership, fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Lead Customer Service Representative/Driver Technician
Escambia County Community Transport
11.2017 - Current
- Driven boxed Para lift Transport Truck/Bus
- Utilized Novus System Technology to access customer accounts
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Assisted in dispatching buses and trucks to a designated location
- Directed Bus and Truck Routes using a Transit Log
- Maintained Superior customer service in all departments
- Dispatch scheduled trips out to drivers
Mechanical Engineer
United States Army
11.2012 - 09.2016
- Maintained tactical vehicles
- Experienced in heavy equipment loading
- Adjusted or modified equipment to enhance performance
- Cleaned and maintained tools, test equipment, and motor vehicles
- Observed travel of tactical equipment on a vehicle
- Prioritizing vital paper work in an office environment
- Utilized superb organizational skills while supervising a section
- Used data to plan important meetings in a facility
- Organized stock room in accordance with rules, regulation, and manuals
- Ensured the use of composite risk management for all training and that vehicle inspections and employee reports were performed, resulted in zero safety violations
- Inspected and adjusted security systems or machinery to ensure operational use and to detect evidence of tampering
- Utilized a strong knowledge of Windows operating systems, handheld devices, tablets, routers and modems
Shipping and Receiving Associate
Sears Roebuck Company
01.2006 - 04.2012
- Read work orders and receive oral instructions to determine work assignments or material
- Directed specified departments or units to prepare and ship orders to designated locations
- Checked inventory records to determine availability of requested merchandise
- Stacked cargo in locations such as transit sheds, using pallets or cargo boards
- Attached identifying tags to containers or marked them with identifying information
- Assured customer received merchandise in a timely manner
- Assumed the responsibility of customer inventory in storage area
- Stored items in an orderly and accessible manner in warehouses, tool rooms and supply rooms
- Packed and unpacked items to be stocked on shelves in stockroom, warehouse, or storage facility
- Examined and inspected stock items for wear or defects, reported any damage to supervisors
- Received and counted stock items, and recorded data manually or using computer
- Experienced in using Microsoft Word, Excel and Power Point files
- Loaded materials and products into package processing equipment
- Measured, weighed, and counted products and materials
Education
Business Administration
Ashford University
OnlineBasic Leader Course - undefined
United States Army
12.2014
HAZMAT Biohazard Course - undefined
United States Army
01.2013
Skills
- Customer support
- Appointment scheduling
- Team training and leadership
- Administrative support
- Problem-solving
- Process Customer Request
- Professional telephone demeanor
- MS office
- Help desk support
- Call center experience
- Customer complaint resolution
- Willingness to lead
Languages
English
Native or Bilingual
Timeline
Lead Customer Service Representative/Driver Technician
Escambia County Community Transport
11.2017 - Current
Mechanical Engineer
United States Army
11.2012 - 09.2016
Shipping and Receiving Associate
Sears Roebuck Company
01.2006 - 04.2012
Basic Leader Course - undefined
United States Army
HAZMAT Biohazard Course - undefined
United States Army
Business Administration
Ashford University
Similar Profiles
Morgan JonesMorgan Jones
Food Pantry Assistant at Escambia County Community EnabledFood Pantry Assistant at Escambia County Community Enabled
Paul McClearyPaul McCleary
Firefighter/EMT at Escambia County Board of County ComminsiorsFirefighter/EMT at Escambia County Board of County Comminsiors
Melissa KingMelissa King
Detention Assistant at Escambia County Board Of County CommissionersDetention Assistant at Escambia County Board Of County Commissioners