Damian Caban
Tarpon Springs,FL
Summary
Professional with robust expertise in catastrophe claims assessment and resolution. Known for strong commitment to team collaboration and delivering results. Adept at navigating complex claim scenarios, adapting to changing circumstances, and leveraging analytical skills to ensure accurate and fair settlements. Dependable and results-driven, with focus on providing exceptional service and support to policyholders.
Overview
16
16
years of professional experience
Work History
Catastrophe Claims Adjuster
AllState
Tampa, FL
05.2023 - Current
- Evaluated complex catastrophe claims to ensure compliance with policies and regulations.
- Collaborated with cross-functional teams to expedite claims processing and enhance customer satisfaction.
- Analyzed claim documentation for accuracy, identifying discrepancies and implementing corrective actions.
- Mentored junior adjusters on best practices, improving team efficiency and knowledge retention.
- Leveraged advanced software tools to streamline claims management, reducing processing time significantly.
- Developed comprehensive reports detailing claim outcomes, contributing to strategic decision-making processes.
- Provided expert guidance during high-volume catastrophe events, ensuring timely resolution of claims issues.
- Improved claim processing efficiency by conducting thorough investigations and accurate damage assessments.
Incentive Programs Consultant
Allstate
HBW, FL
08.2021 - 05.2023
- Supporting multiple areas within the Contact Center and developing strategic incentives to raise company morale and motivation towards achieving company goals
- Utilize data to develop and execute tailored division incentive plans and social engagement activities
- Create and monitor data reports for success and areas of opportunity to achieve quarterly goals
- Explore a specific division’s needs through creating feedback loops, and providing support establishing effective methods for success
- Be a positive force in the community by promoting a positive work environment, bringing high energy to work huddles/meetings, and encouraging teamwork through teambuilding exercises
- Budget and financing maintenance for incentives and sales divisions.
Specialty Sales Agent
Esurance (An Allstate Company)
HBW, FL
02.2020 - 08.2021
- Provide customers with a unique sales experience by underwriting policies over the phone, prior to purchase
- Be knowledgeable about the products/options available
- Communicate with customers to identify needs & provide relative solutions & convert new prospects
- Identify and reduce potential risk at the point of purchase through underwriting - Assessed eligibility based on public record information, prior insurance history, credit information review and collecting legal documents
- Communicate with peers & leadership on best practices to minimize risk & identifying good business
- Specialized underwriting for specific states
- Train new hires on best practices & sales techniques
Sales Market Leader
Esurance (An Allstate Company)
Tampa, FL
03.2019 - 02.2020
- Develop and execute multipart strategies to reach sales goals, manage a team of sales agents
- Build relationships with a team of sales agents, identify and support needs, provide in-depth training on sales techniques & strategies tailored to each agent
- Performance Management - Provide daily stat updates, interpreting statistics with agents to build development plans
- Monitor team results for coaching opportunities and celebratory milestones while adjusting coaching plans to reach monthly goals
- Create a goal-oriented environment through positive and collaborative goal setting, coaching opportunities, active listening, and empowerment
- Identify best applicants, schedule, and conduct multi-phased interviews with potential candidates
Specialty Sales Agent
Esurance (An Allstate Company)
HBW, FL
01.2018 - 03.2019
- (Details Mentioned Above)
Sales Agent
Esurance (An Allstate Company)
Tampa, FL
03.2016 - 01.2018
- Provide customers with tailored quotes to cover all their needs and drive sales through meaningful sales strategies
- Be knowledgeable about the products/options available to convert new prospects
- Communicate with customers to identify needs and provide relative solutions
- Communicate with peers and leadership on best practices for sales techniques and handling objections
- Provide nationwide service in the U.S (With applicable state licenses)
- Utilize coaching opportunities to develop stronger sales strategies
- Train new hires on best practices and sales techniques
Customer Service Staff Member
Publix
Lutz, FL
07.2010 - 04.2016
- Multi-tasking customer facing roles to ensure each customer had a positive shopping experience
- Manage front end of store
- Handle financial back office responsibilities
- Product ordering
- Store maintenance
Education
Associates in Liberal Arts (AA) -
State College of Florida
Bradenton, FLSkills
- Project Organization Networking Problem Resolution Collaborative
- Data Analytics Project Leadership/Management Underwriting Knowledge
- Strong Verbal and Written Communication Skills Leadership
- Multi-tasker Self-Motivated Sales Performance Team Builder
- Sales Management Financial Analysis Experience Attention to Detail
- Knowledge Strong Proficiencies in Microsoft Word, PowerPoint, Excel
- Training and Development Support Time Management Customer Service Skills
- Sales Management Property and Casualty Insurance Knowledge
- Interview and Hiring Experience Critical Thinker
- Damage assessment
- Estimating repair costs
- Claims investigation
- Property inspection
Languages
English
Full Professional
Timeline
Catastrophe Claims Adjuster
AllState
05.2023 - Current
Incentive Programs Consultant
Allstate
08.2021 - 05.2023
Specialty Sales Agent
Esurance (An Allstate Company)
02.2020 - 08.2021
Sales Market Leader
Esurance (An Allstate Company)
03.2019 - 02.2020
Specialty Sales Agent
Esurance (An Allstate Company)
01.2018 - 03.2019
Sales Agent
Esurance (An Allstate Company)
03.2016 - 01.2018
Customer Service Staff Member
Publix
07.2010 - 04.2016
Associates in Liberal Arts (AA) -
State College of Florida