Damian Casillas
Broad Brook
Summary
Capable of working with Spanish speaking individuals, fluent in English and Spanish.Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Bank of America
01.2022 - Current
- Cultivated strong client relationships through personalized financial solutions and proactive communication.
- Maintaining a large book of clients.
- Daily outreach to prospect and retail clients for financial reviews.
- Excelling on individual goals and team goals
- Facilitated account openings, loan applications, and transactions, ensuring compliance with banking regulations.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Prepped and held Morning Business Briefs with bank associates and partners.
- Coaching bankers to make sure that all proper behaviors are followed.
- Cash Handling on teller window.
Brand Manager
Market Source
07.2021 - 01.2022
- Managed a book of 8 different retail locations that carried our LG product.
- Build rapport with the team and management at each individual store.
- Developed and executed brand strategies to enhance market positioning and drive growth.
- Assist is putting out certain appliances on display when NPI is due.
- Trained associates at the store level on LG appliances and how to cross-sell LG products.
- Led product launch efforts, coordinating timelines and stakeholder engagement for successful execution.
- Researched market trends to identify customer needs and preferences per location.
Sales Expert
Enjoy Technology
11.2020 - 04.2021
- Demonstrated product knowledge to assist customers in selecting appropriate cell phone models and accessories.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Handled Travel sales where we would deliver clients phones directly to their home while upselling warranties on our product.
- Developed and maintained calendars to ensure timely appointment management.
- Mentored new sales consultants on best practices in customer service and sales techniques.
- Led team meetings to discuss market trends for better sales practices.
Sales Associate and Business Office Associate
CarMax
02.2018 - 11.2020
- Managed sales processes from initial contact to closing, ensuring a seamless experience for clients.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed strong customer relationships through personalized service and follow-up.
- Signed all legal paperwork that is required for the purchase of a customer’s vehicle.
- Processed incoming and outgoing titles.
- Trained in the DMV processing system.
- Records quality assurance/management.
Sales Consultant
Best Buy
07.2015 - 02.2018
- Sold televisions, speakers and home theater equipment.
- Observed customers regularly and maintained a visual of my assigned area.
- Assisted Customers with selection and offered knowledge about equipment.
Intern/Part Time
Travelers Insurance
12.2013 - 01.2015
- Assisted Major Case Claims Division with entering files into their database and closing out files where claims were completed.
- Assisted Boiler Division with organizing files in Microsoft Publisher.
- Helped various other Divisions within Travelers with various projects.
Sales Associate
Champs Sports
11.2013 - 01.2014
- First exposure to sales.
- Learned necessary skills to properly sell accessories such as shoes, clothes and sneaker products.
Education
Cyber Security
Southern New Hampshire University
Hooksett, NHAssociates in Science - Criminal Justice
Manchester Community College
Manchester, ConnecticutHigh School Diploma -
Sport And Medical Sciences Academy
Hartford, Connecticut06-2013
Skills
- Bilingual, Spanish and English
- Relationship building and management
- Sales expertise
- Customer Service-oriented
- Cash handling
Hobbies and Interests
Musician since the age of three, have mastered four different instruments., Play Baseball and Football
Timeline
Relationship Banker
Bank of America
01.2022 - Current
Brand Manager
Market Source
07.2021 - 01.2022
Sales Expert
Enjoy Technology
11.2020 - 04.2021
Sales Associate and Business Office Associate
CarMax
02.2018 - 11.2020
Sales Consultant
Best Buy
07.2015 - 02.2018
Intern/Part Time
Travelers Insurance
12.2013 - 01.2015
Sales Associate
Champs Sports
11.2013 - 01.2014
Cyber Security
Southern New Hampshire University
Associates in Science - Criminal Justice
Manchester Community College
High School Diploma -
Sport And Medical Sciences Academy
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