DAMIAN CASTANON
WHITTIER,CA
Summary
Strategic, detail-oriented Emergency Dispatcher with 15 years of experience coordinating rapid responses and precision call taking for law enforcement, fire, and medical emergencies. Skilled multi-tasker in high-pressure environments, adept at synthesizing chaotic information into actionable intelligence for first responders and relaying critical information with accuracy and urgency. Proven ability to remain composed under pressure, manage high call volumes, and utilize CAD systems to ensure swift, life-saving action.
Overview
14
14
years of professional experience
Work History
SUPPORT STAFF
SASSFA/RIO HONDO AJCC
01.2025 - Current
- Foster excellent customer service with all interactions at the AJCC
- Educate WIOA participants about WIOA services and benefits
- Monitor and report on the effectiveness of WIOA programs, Workshops and front office engagement efforts
- Provide administrative support for various departments, contributing to the smooth operation of the organization.
- Assist WIOA participants and community members with resumes, job search, and basic computer skills.
- Proctor Wonderlic and Onet Testing for WIOA applicants
- Ensure accurate scheduling for appointments and follow ups
COMMAND POST MANAGER
US SPECIAL OLYMPICS
01.2015 - 2015
- Managed all aspects of the command post with city, state and federal agencies
- Tracked movement of 6,500 athletes and 2,000 coaches to and from venues
- On call 24/7 in case of emergencies, missing athletes or any escalated issues
- Responsible for emergency action plans and contingency plan execution
- Compiled daily morning reports to present to all department VP’s and SVP’s
DISPATCH/SCHEDULER
FULLERTON SCHOOL DISTRICT
01.2019 - 01.2020
- Dispatched drivers and equipment in accordance with schedules or added request
- Prepared monthly and annual reports for delays, route times, and passenger counts
- Approved and assigned all special trips, district request and sports events
- Tracked and monitored all drivers for delays, traffic alerts, and route management
- Distributed extra hours according to union contract and compiled a report weekly
COMMAND POST COORDINATOR
INSOMNIAC EVENTS
01.2012 - 01.2019
- Worked with Police, EMS, venue ops in the Command Post as Insomniac’s liaison
- Assisted with pre-show set up, dispatch and command post logistics for various festivals
- Trained new hires in dispatch and ISS software at various festivals throughout the country
- Developed ISS platform for all festivals which is used for dispatch and record keeping
- Created a detailed dispatch report of all calls and submit an event after action report
Education
Surgical Tech -
Career Colleges of America
South Gate, CASkills
- Crisis De-escalation
- Rapid situational assessment
- FEMA IC System (ICS 100, 200, 700, 800)
- Bilingual (English/Spanish)
- Active Listening
- Multi-Tasking
- Leadership
- Multi-frequency, trunked radio systems
Timeline
SUPPORT STAFF
SASSFA/RIO HONDO AJCC
01.2025 - Current
DISPATCH/SCHEDULER
FULLERTON SCHOOL DISTRICT
01.2019 - 01.2020
COMMAND POST MANAGER
US SPECIAL OLYMPICS
01.2015 - 2015
COMMAND POST COORDINATOR
INSOMNIAC EVENTS
01.2012 - 01.2019
Surgical Tech -
Career Colleges of America