Summary
Overview
Work History
Education
Skills
Timeline
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Damian Curtis

Phoenix,AZ

Summary

Experienced and results-driven professional with over five years of dedicated customer service experience. Proven track record of providing exceptional support, resolving complex issues, and building positive relationships with clients. Skilled in client resolution, active listening, problem-solving, and multitasking with a commitment to delivering high-quality service. Seeking to leverage expertise as a Senior Resolutions Specialist to drive operational excellence and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Client Resolution Specialist

Valon Mortgage Company
08.2024 - Current
  • Managed escalated customer concerns with precision, identifying root causes and implementing effective solutions to maintain high satisfaction rates.
  • Collaborated with internal teams to resolve complex mortgage-related issues, ensuring timely and accurate outcomes.
  • Built strong client relationships through empathetic communication and tailored support.
  • Monitored case progress, ensuring compliance with company standards and regulatory requirements.

Customer Service Representative

T-Mobile
01.2022 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Worker

Amazon
01.2021 - 01.2022
  • Loaded, unloaded, and moved materials to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items.
  • Performed general housekeeping and cleaning tasks.

Cashier

The Habit Burger And Grill
01.2018 - 06.2020
  • Greeted customers entering the store and responded promptly to their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules and extra shifts to meet business needs.

Education

Associate of Science - Information Technology

Grand Canyon University
Phoenix, AZ
06-2026

Skills

  • De-escalation techniques
  • Assertiveness
  • Conflict resolution skills
  • Document preparation
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Technical Support

Timeline

Client Resolution Specialist

Valon Mortgage Company
08.2024 - Current

Customer Service Representative

T-Mobile
01.2022 - 02.2024

Warehouse Worker

Amazon
01.2021 - 01.2022

Cashier

The Habit Burger And Grill
01.2018 - 06.2020

Associate of Science - Information Technology

Grand Canyon University

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Damian Curtis