Damian Daniel
Carrollton,TX
Summary
Organized individual with experience in the field. Expert in workforce planning and recruitment, onboarding and training and employee relations. Recognized for successfully managing multiple projects simultaneously, resolving conflicts and providing guidance to team members. Proven track record of developing and executing HR strategies to improve employee satisfaction and productivity. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 10+ years of experience in workforce assessment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR WORKFORCE MANAGEMENT ANALYST TELADOC
Teladoc
07.2018 - Current
- Prepared detailed analysis of current and projected labor costs based on upcoming projects and events.
- Identified areas where additional staff resources may be required due to seasonal or cyclical workloads.
- Developed comprehensive reports for senior management on staffing levels, scheduling trends and labor productivity
- Analyzed data from multiple sources to develop strategies for improving workforce utilization.
- Implemented new workforce management software to increase accuracy of data and streamline processes.
- Collaborated with department heads to create efficient shift structures that meet the needs of their teams.
- Developed forecasting models using historical data which were used by management for budgeting purposes.
- Created and maintained employee schedules to ensure optimal coverage in all departments, while minimizing overtime costs
- Analyzed employee performance metrics to develop strategies for improvement and cost savings.
- Utilized advanced statistical methods such as regression analysis to forecast future staffing needs.
- Created effective communication channels between management and employees regarding workforce initiatives.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
WORKFORCE MANAGMENT SUPERVISOR
MEDSYNERGIES/OPTUM
12.2015 - 03.2018
- Analyzed trends in attendance patterns to develop solutions that improved employee retention rates.
- Implemented best practices for recruitment processes, ensuring successful onboarding of new hires.
- Drafted detailed reports outlining key performance indicators for use by senior leadership.
- Facilitated meetings between departmental teams in order to discuss current workflow challenges.
- Generated daily, weekly, monthly reports on agent availability metrics such as shrinkage rate, absenteeism rate.
- Utilized forecasting models to predict staffing needs in order to optimize scheduling efficiency.
- Collaborated with other departments on projects related to workforce optimization initiatives.
- Created and implemented strategies to maximize team productivity while minimizing labor costs.
- Supervised multiple teams of up to 15 employees in a fast-paced environment, ensuring productivity and efficiency.
- Managed real-time inbound call traffic across multiple contact center locations.
- Optimized schedules, forecasts and other tools to present to management.
WORKFORCE MANAGEMENT LEAD ANALYST
DAVITA RX
01.2014 - 04.2015
- Created and maintained employee schedules to ensure optimal coverage in all departments, while minimizing overtime costs
- Advised managers on best practices when it comes to scheduling personnel in order to maximize efficiency.
- Implemented new workforce management software to increase accuracy of data and streamline processes.
- Analyzed data from multiple sources to develop strategies for improving workforce utilization.
- Maintained a database containing information about each employee's job history, skillset, availability.
- Developed comprehensive reports for senior management on staffing levels, scheduling trends and labor productivity
- Performed quality assurance checks on existing systems regularly to ensure accuracy of data being collected.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
PHARMACY TECHNICIAN
DAVITA RX
05.2011 - 12.2014
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained patient confidentiality when handling records and sensitive data.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
MBA - Business Administration And Management
Concordia University, St. Paul
Saint Paul, MN06.2023
Master of Science - Kinesiology
Concordia University, St. Paul
Saint Paul, MN12.2021
Bachelor of Arts - KINESIOLOGY
Concordia University, St. Paul
Saint Paul, MN12.2019
Skills
- Capacity Planning Workforce Development Workforce Scheduling Forecasting Expertise
- Operational Requirements Workflow Processes KPI Monitoring Working with Vendors
- Business Forecasting
- Compiling Data
Certification
- Human Resource Analytics Training - October 2023
Timeline
SENIOR WORKFORCE MANAGEMENT ANALYST TELADOC
Teladoc
07.2018 - Current
WORKFORCE MANAGMENT SUPERVISOR
MEDSYNERGIES/OPTUM
12.2015 - 03.2018
WORKFORCE MANAGEMENT LEAD ANALYST
DAVITA RX
01.2014 - 04.2015
PHARMACY TECHNICIAN
DAVITA RX
05.2011 - 12.2014
MBA - Business Administration And Management
Concordia University, St. Paul
Master of Science - Kinesiology
Concordia University, St. Paul
Bachelor of Arts - KINESIOLOGY
Concordia University, St. Paul