Damian De La Rosa
El Paso,TX
Summary
Focused on resolving root causes of technical issues, optimizing systems for enhanced performance and clarity, and ensuring seamless user experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lead Test Technician
Wiwynn
El Paso, TX
03.2026 - Current
- Conducted thorough testing of hardware components to ensure functionality and quality standards.
- Collaborated with engineering teams to identify and resolve product issues effectively.
- Operated diagnostic tools to run tests and analyze results for performance evaluation.
- Documented test procedures and outcomes for compliance with industry regulations.
- Trained new technicians on testing protocols and safety procedures to enhance team efficiency.
- Participated in continuous improvement initiatives to optimize testing processes and workflows.
- Maintained accurate records of test equipment calibration and maintenance schedules for reliability assurance.
- Developed custom test fixtures to accommodate unique product specifications or requirements as needed, ensuring comprehensive evaluation capabilities throughout the organization''s diverse portfolio of offerings.
- Championed a culture of continuous learning within the team by sharing industry news, best practices, and lessons learned from past projects.
- Performed routine audits of established protocols to ensure compliance with internal quality standards and regulatory requirements.
- Conducted root cause analysis on failed tests, identifying areas for improvement in both product design and testing methodology.
- Trained junior technicians in proper testing techniques, promoting consistency across the team.
- Enhanced product reliability through rigorous testing and validation processes.
- Managed a team of technicians, ensuring timely completion of projects and maintaining high-quality standards.
- Reduced equipment downtime with proactive maintenance, troubleshooting, and repair strategies.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
Information Services Intern
Saratoga Homes
El Paso, TX
06.2025 - 08.2025
- Orchestrated implementation of Microsoft Teams, improving inter-office communication and streamlining operations across four regional locations.
- Executed configuration and deployment of Yealink Teams phones for customer service and management teams.
- Coordinated user activations and device registrations while managing line assignments to mitigate downtime and maintain business continuity throughout the migration process.
- Engaged with branch-level teams across El Paso, Austin, Killeen, and Houston to address deployment challenges and confirm effective implementation.
- Enhanced operational efficiency by troubleshooting hardware issues and providing timely support for help desk inquiries.
- Supported network engineering efforts to enhance system security by configuring switches, mapping ports, and onboarding new users.
- Supported enterprise infrastructure management initiatives through active participation in system audits, upgrade planning, and cloud service strategy sessions with senior IT personnel.
- Developed comprehensive records of technical procedures and recurring issues to facilitate knowledge transfer and improve operational efficiency.
IT Support Intern
Kemp Smith
El Paso, TX
04.2025 - 04.2025
- Utilized diagnostic tools to monitor system performance and uptime, facilitating timely issue resolution.
- Collaborated with technology director to optimize infrastructure and ensure efficient network diagnostics across the organization.
- Contributed to the stability of IT infrastructure by monitoring systems, managing network access, and resolving issues within networked environments.
Education
Bachelors of Engineering - Computer Science
University of Texas at El Paso (UTEP)
El Paso, TX06.2029
High School Diploma - undefined
Eastwood High School
El Paso, TX06.2025
Skills
- Achieved successful application deployments through proficient use of JavaScript and TypeScript on Nodejs Enhanced team productivity by implementing efficient coding solutions Contributed to project success by fostering a collaborative development environment
- Achieved seamless network operations through proactive troubleshooting and maintenance Enhanced user satisfaction by resolving network issues promptly Improved network security measures, resulting in reduced vulnerabilities
- Achieved significant time savings by implementing PowerShell and Bash scripts for task automation Enhanced system performance through effective scripting solutions Improved team collaboration by providing training on scripting best practices
- Administered Microsoft 365 configurations, focusing on security protocols and user access management
- Achieved improved security and efficiency through effective management of Active Directory and group policies Enhanced user access controls, resulting in a more secure environment Streamlined policy implementation, leading to increased operational effectiveness across departments
- Achieved seamless device deployment and robust endpoint management, resulting in improved operational efficiency Enhanced user satisfaction through proactive support and timely resolution of endpoint challenges Drove initiatives that strengthened device security and compliance
- Achieved seamless project execution through effective utilization of AWS cloud services Enhanced system performance by implementing cloud solutions tailored to organizational needs Drove innovation by integrating advanced cloud technologies into existing workflows
- Leveraged Azure Fundamentals knowledge to optimize cloud service architecture and support business objectives
- Authored clear and concise technical documentation to ensure accurate information dissemination and compliance with industry standards
- Spearheaded initiatives for cross-team collaboration, fostering a culture of teamwork and shared objectives
- Designed and implemented Discord bot features, focusing on user experience
- Crafted comprehensive technical and analytical communication to ensure alignment among stakeholders
- Applied critical thinking to develop innovative solutions for operational obstacles
- Mastered complex tasks efficiently, contributing to overall project success
Certification
- JavaScript Certified - Certiport
- Air Force CyberPatriot (2023) – Certified in Cyber Security (Ranked Top 2 in class of 25)
Accomplishments
Built a small business on the Discord platform where users can create Bots and manage them from anywhere while creating and utilizing tools from a website with great customization abilities.
Timeline
Lead Test Technician
Wiwynn
03.2026 - Current
Information Services Intern
Saratoga Homes
06.2025 - 08.2025
IT Support Intern
Kemp Smith
04.2025 - 04.2025
High School Diploma - undefined
Eastwood High School
Bachelors of Engineering - Computer Science
University of Texas at El Paso (UTEP)