Damian Del Toro
Fontana,California
Summary
Service-oriented professional prepared for this role. Background includes managing guest interactions and maintaining safety protocols as well as training other coworkers. Strong focus on team collaboration and achieving results, with ability to adapt and execute to changing needs. Skilled in effective communication and providing exceptional interactions with new faces within the work space and beyond.
Overview
4
4
years of professional experience
Work History
Attractions Cast Member
Disneyland California Adventure
03.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
Sales Associate
Hat Club
02.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opening and closing the store
- Documenting and tracking statistics on each selling hour on Google Sheets
Event Worker
The Happy Sugar Co.
05.2021 - 06.2023
- Assisted event manager in achieving revenue goals set for events and catering.
- Setting up and catering event venues and purchased food
- Teaching and watching over fellow coworkers during events or prepping for events.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Maintained clear communication between all parties involved in the planning process for efficient coordination of tasks.
- Drove excellent guest service for events and conducted evaluations after completion.
- Organized partnerships that resulted in increased sponsorship opportunities by establishing connections.
- Managed social media accounts for various events, increasing online visibility and driving attendance numbers up.
- Provided exemplary customer service to event attendees, addressing concerns promptly and professionally as they arose.
Education
High School Diploma -
Chaffey College
Rancho Cucamonga, CA12-2025
Skills
- Exceptional communication
- Foreign language fluency
- Performance under pressure
- Safety awareness
- Strong problem solving
- Strong work ethic
- Teamwork and collaboration
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved key role within 4 months of working for Hat Club
- Achieved record numbers by completing sales and inventory with accuracy and efficiency.
- Helped a business become a well established event company within the Southern California area (The Happy Sugar Co.)
Languages
Spanish
Limited Working
Timeline
Attractions Cast Member
Disneyland California Adventure
03.2024 - Current
Sales Associate
Hat Club
02.2023 - 02.2024
Event Worker
The Happy Sugar Co.
05.2021 - 06.2023
High School Diploma -
Chaffey College
Similar Profiles
Melliza NaranjoMelliza Naranjo
Lead at Disneyland California AdventureLead at Disneyland California Adventure
Mathew CarrilloMathew Carrillo
Dinner Cook at Disneyland California AdventureDinner Cook at Disneyland California Adventure
Jasmine DelgadilloJasmine Delgadillo
Beverage Server at Disneyland California AdventureBeverage Server at Disneyland California Adventure