Damian Diaz
La Verne,CA
Summary
Dependable and disciplined professional with strong communication, leadership, and conflict-resolution skills. Experienced in maintaining safety, handling high-pressure situations, and serving the public with integrity and professionalism. Proven ability to make sound decisions, enforce rules, and build trust with diverse communities. Physically active, detail-oriented, and committed to public service and community protection.
Overview
9
9
years of professional experience
Work History
General Manager / Sales Representative
Victra – Verizon
Flagstaff, AZ
05.2021 - Current
- Built trust with diverse customers through clear communication and professionalism.
- Resolved conflicts and complaints calmly, ensuring positive outcomes.
- Assessed customer needs quickly and provided effective solutions under pressure.
- Maintained accurate records and handled sensitive customer information responsibly.
- Demonstrated accountability and ethical standards in all transactions.
Line Cook
Grand Canyon Brewery
Flagstaff, AZ
08.2019 - 04.2021
- Operated efficiently in high-pressure, fast-paced environments requiring focus and teamwork.
- Followed strict safety and sanitation procedures to ensure compliance and public health.
- Trained and supervised new staff, reinforcing standards and accountability.
- Managed time-sensitive tasks while maintaining quality and organization.
Summer Law Intern
Timothy J. Murphy Law Firm
Arcadia, CA
05.2019 - 08.2019
- Drafted and reviewed legal documents, gaining exposure to legal procedures and terminology.
- Maintained confidentiality while handling sensitive legal information.
- Assisted attorneys with case preparation and administrative tasks.
- Interacted professionally with clients, demonstrating discretion and respect.
Courtesy Clerk
Vons
La Verne, CA
02.2018 - 08.2018
- Provided direct assistance to customers, resolving issues with patience and professionalism.
- Maintained awareness of store activity to ensure a safe and orderly environment.
- Demonstrated strong work ethic and reliability in completing assigned tasks.
Lifeguard
Raging Waters
San Dimas, CA
05.2017 - 10.2017
- Ensured safety of large groups by monitoring behavior and enforcing rules.
- Responded immediately to emergencies, performing rescues and administering first aid.
- Completed rigorous safety training and drills to maintain readiness.
- Maintained constant situational awareness to prevent incidents before they occurred.
Education
College - Civil Engineering
Northern Arizona University
Flagstaff, AZCollege -
Coconino Community College
Flagstaff, AZHigh School Diploma - undefined
San Dimas High School
San Dimas, CASkills
- Public Safety & Awareness
- Conflict Resolution & De-escalation
- Emergency Response
- Strong Communication Skills
- Leadership & Team Collaboration
- Situational Awareness
- Decision-Making Under Pressure
- Integrity & Accountability
Timeline
General Manager / Sales Representative
Victra – Verizon
05.2021 - Current
Line Cook
Grand Canyon Brewery
08.2019 - 04.2021
Summer Law Intern
Timothy J. Murphy Law Firm
05.2019 - 08.2019
Courtesy Clerk
Vons
02.2018 - 08.2018
Lifeguard
Raging Waters
05.2017 - 10.2017
High School Diploma - undefined
San Dimas High School
College - Civil Engineering
Northern Arizona University
College -
Coconino Community College
Additional Qualifications
- Strong physical fitness and endurance
- Ability to remain calm and effective in high-stress situations
- Proven leadership experience in team environments
- Committed to serving and protecting the community