Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damian Edmonson

Irving

Summary

Hardworking employee enthusiastic about learning IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Level 1 Helpdesk Agent

City Electric Supply Regional Group Office
08.2024 - Current
  • Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
  • Decreased system downtime by proactively identifying potential problems and applying preventive measures.
  • Contributed to team success by sharing expertise and assisting in training new helpdesk agents.
  • Assisted in hardware and software installations, ensuring smooth transitions for users during upgrades or migrations.
  • Managed user accounts, granting necessary permissions while maintaining strict security protocols.
  • Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.

Driver

COMTRANS
04.2021 - Current
  • Drove safely in various weather and road conditions to avoid accidents.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Detailer

Enterprise Rent-A-Car
09.2019 - 02.2020
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Washed cars and trucks daily for auto dealership.

Warehouse Worker

Coca-Cola
01.2019 - 08.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Mail Handler

Broadridge
04.2017 - 12.2018
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Theatre Usher

AMC Theaters
03.2016 - 03.2017
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained clean and organized venue to create pleasant experience for guests.

Education

Information Technology

Asher College
Dallas, TX
05.2025

High School Diploma -

Irving High School
Irving, TX
06.2016

Skills

  • Hazardous Materials
  • Site Visits
  • Shipping and Packaging
  • Vendor Relationships
  • Handheld Scanners
  • Defensive Driving
  • Active Listening
  • GPS and Route Planning
  • Order Picking and Processing
  • Equipment Maintenance
  • Safety Violations
  • Safe Driving Techniques

Certification

  • CompTia ITF+ License - 4/10/2023

Timeline

Level 1 Helpdesk Agent

City Electric Supply Regional Group Office
08.2024 - Current

Driver

COMTRANS
04.2021 - Current

Detailer

Enterprise Rent-A-Car
09.2019 - 02.2020

Warehouse Worker

Coca-Cola
01.2019 - 08.2019

Mail Handler

Broadridge
04.2017 - 12.2018

Theatre Usher

AMC Theaters
03.2016 - 03.2017

Information Technology

Asher College

High School Diploma -

Irving High School

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Damian Edmonson