Damian Ellston
Owasso,OK
Summary
Automotive professional with strong background in vehicle diagnostics and repair. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.
Overview
25
25
years of professional experience
Work History
Automotive Technician
Jim Glover Auto Family
09.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Lead Technician
Dennis Dillon Auto Group
02.2014 - 06.2024
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Service Manager
Goodyear
07.2011 - 01.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Brake Technician
Brake Masters Northridge
03.2000 - 01.2010
- Promoted workplace safety by adhering to OSHA guidelines and wearing appropriate personal protective equipment at all times during repair procedures.
- Utilized advanced diagnostic tools to accurately identify brake system issues, resulting in efficient repairs.
- Increased shop productivity by keeping detailed records of completed jobs and parts used for accurate billing.
- Boosted team morale through effective communication and collaboration with fellow technicians.
- Enhanced customer satisfaction by providing timely and accurate brake repairs and replacements.
- Improved vehicle safety by performing thorough brake system inspections and diagnostics.
- Prevented future issues by recommending appropriate preventative maintenance actions during service appointments.
Education
Automotive Repair - Automotive Mechanics
Sierra College
Rocklin, CA06-2000
Skills
- Dedicated Work Ethic
- Meticulous Attention
- Engine Maintenance Expertise
- Proactive Solution Development
- Workplace Safety Consciousness
Timeline
Automotive Technician
Jim Glover Auto Family
09.2024 - Current
Lead Technician
Dennis Dillon Auto Group
02.2014 - 06.2024
Service Manager
Goodyear
07.2011 - 01.2014
Brake Technician
Brake Masters Northridge
03.2000 - 01.2010
Automotive Repair - Automotive Mechanics
Sierra College
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