Damian Fidermak
South Jordan,UT
Summary
Proven leader in logistics and management, adept at driving significant improvements in operational efficiency and customer satisfaction at Crossdock Logisticks. Expert in warehouse safety and transportation planning, with a talent for staff training and development. Achieved a notable increase in profitability through strategic oversight and exceptional problem-solving skills. Fluent in Polish/Spanish, enhancing team communication and client relations. Eager Terminal manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining.
Overview
10
10
years of professional experience
Work History
Terminal Manager
Crossdock Logisticks
11.2018 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with manufacturing and supply chain management.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored employee performance and productivity.
- Set terminal budgets and set goals to adhere to plans.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Generated profit and loss statements and financial overviews of Location.
Dispatcher Coordinator
ATL Trucking INC.
09.2017 - 10.2018
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
District Manager
JKC Trucking
06.2014 - 07.2017
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Drove sales by developing multi-million dollar contract sales.
Education
I-CAR CERTIFICATION - Collision Repair/Business Management
Lincoln College of Technology - Indianapolis
Indianapolis, IN08.2009
High School Diploma -
Reavis Highschool
Burbank, IL06.2007
Skills
- Warehouse Safety
- Staff Training and Development
- Transportation Planning
- Retail Sales
- Warehouse Management
- Operations Management
- Team Supervision
- Load Planning
- Staff Supervision
- Policy Enforcement
- OSHA Regulations
- POLISH/Spanish Language Fluency
- Dispatching workers
- Dispatch
- DOT Regulations
- Regulatory Compliance
- Problem-Solving
- Time Management
- Multitasking
- Loading and unloading
- Reliability
- Excellent Communication
- Warehouse Organization
- Heavy Lifting
- Data Entry
- Forklift Operation
- Task Prioritization
- Work Planning and Prioritization
- Shipment Tracking
- Forklift Operations
- Documentation
- Warehouse Logistics
- Staff Management
- Fleet Management
- Project Management
- Logistics Processes
- Time management abilities
- Transportation management systems
- Vehicle Maintenance
Marine Veteran
Proud Marine who has served as a (3531) Motor Vehicle operator and have served a tour in Afghanistan. Honorably been Discharged in May 2013.
Timeline
Terminal Manager
Crossdock Logisticks
11.2018 - Current
Dispatcher Coordinator
ATL Trucking INC.
09.2017 - 10.2018
District Manager
JKC Trucking
06.2014 - 07.2017
I-CAR CERTIFICATION - Collision Repair/Business Management
Lincoln College of Technology - Indianapolis
High School Diploma -
Reavis Highschool
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