Summary
Overview
Work History
Education
Skills
Timeline
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Damian Frye-Beatty

Salisbury,MD

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and team leadership. Adept at implementing marketing strategies that boost brand recognition and drive sales growth.

Overview

8
8
years of professional experience

Work History

Server

Two George's
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Manager

High On Watersports
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Bartender

MIA
10.2022 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Manager

Schilling’s Goldsmith
01.2017 - 12.2021
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Associate Of Business Administration - Business Administration And Management

Salisbury University
Salisbury, MD
05.2021

Snow Hill High School
Snow Hill, MD
05.2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Sales expertise
  • Sales techniques
  • Excellent communication
  • Cool under pressure

Timeline

Server

Two George's
10.2024 - Current

Bartender

MIA
10.2022 - 05.2023

Manager

High On Watersports
01.2022 - Current

Manager

Schilling’s Goldsmith
01.2017 - 12.2021

Associate Of Business Administration - Business Administration And Management

Salisbury University

Snow Hill High School

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Damian Frye-Beatty