Damian Garcia
Colorado Springs,CO
Summary
Extremely motivated customer service enthusiast who is seeking the opportunity to engage in more of what I love most: assisting consumers. With nearly six years of customer service work, I would be proud to showcase my expertise in decision-making, time management, and social interactions. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
IT Technician
DyoPath
Miami, FL
02.2021 - 11.2023
- Provided technical support for hardware and software issues for end-users.
- Assisted with setup and configuration of computer systems and peripherals.
- Documented troubleshooting steps and resolutions in the ticketing system.
- Conducted routine maintenance on IT equipment to ensure optimal performance.
- Collaborated with team members to resolve technical issues efficiently.
- Supported software installations and updates on user devices as needed.
- Monitored network performance and reported any connectivity issues promptly.
- Engaged in training sessions to learn about new technologies and tools used at DyoPath.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Custom PC Builder
Corsair
Miami, FL
12.2021 - 02.2022
- Assembled custom PC builds according to client specifications and preferences.
- Collaborated with team members to enhance building techniques and efficiency.
- Maintained inventory of parts, tools, and equipment for assembly processes.
- Ensured a clean and organized workspace to promote safety during assembly tasks.
- Provided technical advice on the best hardware configurations for customer needs.
- Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.
- Monitored stock levels of PC components in order to ensure availability for customers.
- Distributed materials, supplies and subassemblies to work areas.
- Collected finished assemblies and prepared for shipment.
- Tagged components and tracked usage to maintain accurate inventory records.
- Worked closely with supervisors and designers to understand and meet production specifications.
Education
High School Diploma -
Southwest Miami Senor High
Miami, FL07-2017
Certificate -
Miami Technical College
Miami, FLSkills
- Professional
- Team collaboration
- Written/verbal communication
- Time management
- Spreadsheet development
- Informative on products being sold
- Problem solving
- Multi-tasking
- Attention to detail
- Friendly
- Flexible
- Adaptability
- Leadership
- Empathetic
- Work ethic
- Recordkeeping
- Organizational skills
- Organization and time management
- Hardware troubleshooting
- Software installation
- System configuration
- Technical documentation
- Customer support
- IT security practices
- Asset management
- Data recovery
- Operating system management
- Help desk operations
- Help desk management
- System performance optimization
- Software configuration
- Remote support
- Software deployment management
- Troubleshooting and Diagnostics
- Hardware installation
- Application installations
- Network troubleshooting
- Mobile device management
- Desktop technical support
- System administration
- Technical support
- Mobile fleet management
- IT documentation
- IT asset management
- Software updating
- Application support
- Helpdesk services
- Help desk support
- Self motivation
- Highly professional
- Multitasking Abilities
- Technical communication
- Customer service expert
- Mobile device repair
- Written communication
- Professionalism
- Customer communication and empathy
- Ticketing systems
- Multitasking and prioritization
Timeline
Custom PC Builder
Corsair
12.2021 - 02.2022
IT Technician
DyoPath
02.2021 - 11.2023
High School Diploma -
Southwest Miami Senor High
Certificate -
Miami Technical College