Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Pauline Ramirez

Othello,WA

Summary

Goal-oriented and able to cultivate long-lasting relationships with residents and staff to strengthen the social services department. Motivational leader with top-notch communication, organizational and planning abilities. As Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over two years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process . Strong proficiency in customer service and public relations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Avalon Health Care
05.2018 - Current

Oversee the in-patient/out-patient functions, bed assignments, and completion of admissions paperwork for entering patients. Working with medical, nursing, and business office staff to ensure appropriate patient placement. Also assisted social services with translator services and back up when she was out of the building. Assist with Spanish speaking residents with MDS review as well. I also assist with resident travel arrangements and transfers as needed.

Account Manager

HCSG
03.2017 - Current

Duties include but not limited to the following: Direct and assist staff with house keeping and laundry services; ensure the building is being disinfected at all times when needed; ensure the cleanliness of the building is being done and all residents rooms are cleaned and disinfected and organized to meet the their needs. Maintain the flow of laundry for residents and nursing staff. Scheduling, purchasing, and implication of any HCSG plans or regulations. Communicating effectively to maintain customer satisfaction and uphold company protocols.

General Manager

Taco Bell
07.2013 - 02.2016

Management of day to day operations including decision - making, delegation problem solving, planning, payroll, communication, and motivating employees.

General Manager

McDonald's
04.1994 - 07.2012

Management of day to day operations including decision - making, delegation problem solving, planning, payroll, communication, and motivating employees. I was in charge of 54 employees, I did schedules as well.(They made manager with in a month of working at the age of 15)

Education

High School Diploma -

Saddle Mountain School
Othello WA
02.2017

Skills

  • Rapport building with staff, family, and physicians
  • Supervision Skills
  • Team management
  • Bilingual : Spanish / English Reading and Writing
  • Active listener
  • Costumer service
  • Critical thinking
  • Willing to learn
  • Basic Insurance Knowledge
  • Problem resolution
  • Relationship development
  • Quick learner
  • Positive attitude
  • Leadership
  • Flexibility

Certification

Restaurant Operations Leadership Practices

Timeline

Admissions Coordinator

Avalon Health Care
05.2018 - Current

Account Manager

HCSG
03.2017 - Current

General Manager

Taco Bell
07.2013 - 02.2016

General Manager

McDonald's
04.1994 - 07.2012

High School Diploma -

Saddle Mountain School