Damian Giles
Buffalo,NY
Summary
Seasoned professional with a strong background in emergency response and security, specializing in fire suppression, community engagement, and leadership. Managed teams of 25+ at Citigroup, consistently achieving beyond set standards through skilled relationship building and critical decision-making. Recognized for expertise in crisis management and unwavering commitment to safety and team development.
Overview
18
18
years of professional experience
Work History
Firefighter, Hazmat Technician, EMT
Buffalo Fire Department
Buffalo, NY
01.2018 - Current
- Assists in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintain firefighting equipment, including hoses and ladders, on a daily basis.
- Conduct regular safety inspections of buildings to identify any potential hazards.
- Perform search and rescue operations in hazardous environments.
- Provide educational presentations regarding fire prevention techniques to local schools and businesses.
- Participate in training drills and exercises to maintain proficiency in fire suppression tactics.
- Operate specialized equipment, such as pumps, aerial ladder trucks, and hazardous material units.
- Communicate effectively with crew members while performing tasks under stressful conditions.
- Coordinate with other first responders during multi-agency responses.
- Involved with strategies for the prevention and mitigation of hazardous materials incidents.
Campus Security Officer
Medaille College
Buffalo, NY
01.2019 - 01.2021
- Monitored access control systems and CCTV surveillance cameras.
- Patrolled assigned areas of campus property to detect any criminal activity or disturbances.
- Investigated suspicious activities or incidents reported by members of the college community.
- Armed and unarmed security systems at set times.
- Assisted students with lockouts, dorm issues, parking passes, ID setup/replacement.
- Secured and monitored campus sporting games and events.
Cash and Trade Processing Manager
Citigroup
Buffalo, NY
01.2007 - 01.2016
- Managed 25+ employees.
- Hired, developed, and retained top talent.
- Monitored daily production activities, ensuring accuracy of data entry and quality control.
- Daily communication with peers to discuss work volumes, resources, deadlines, and procedures.
- Mentored/coached staff to maintain business standards.
- Identified areas of inefficiency and proposed solutions to optimize processes.
Analyst
Citigroup
Buffalo, NY
01.2007 - 01.2016
- Managed a constant flow of work through the system.
- Maintained shift-level productivity/client standards and developed ways to reach beyond them.
- Communicated daily with peers in regards to work volumes, escalation of system issues, and training.
- Developed and retained top talent.
- Planned and conducted team meetings.
- Managed Quality Control on my shift.
- Developed metrics to study trends and analyzed statistics.
Education
Bachelor of Science - Marketing, Minor in Design Foundations
Philadelphia University
Philadelphia, PA06-2006
Skills
- Community Education and Engagement
- Building Containment
- Fire Control
- Conditions Assessment
- Alarm Response
- Medical Response
- Public Assistance and Support
- Relationship Building and Management
- Leadership and Supervision
- Building construction knowledge
- Adaptability and Flexibility
- Teamwork and Collaboration
Affiliations
- Omega Psi Phi Fraternity Incorporated
- Omega Mentoring Program Incorporated
Accomplishments
- Unit Citation from Tops Mass Shooting received 2023
- Unit Citation for fire suppression on Mills Street received 2024
Timeline
Campus Security Officer
Medaille College
01.2019 - 01.2021
Firefighter, Hazmat Technician, EMT
Buffalo Fire Department
01.2018 - Current
Cash and Trade Processing Manager
Citigroup
01.2007 - 01.2016
Analyst
Citigroup
01.2007 - 01.2016
Bachelor of Science - Marketing, Minor in Design Foundations
Philadelphia University
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