Damian Gordon
Lansing,MI
Overview
12
12
years of professional experience
Work History
Cafe Associate
Sams Club
10.2024 - 11.2025
- Maintained cleanliness and organization of workstations and dining areas to ensure a welcoming environment.
- Assisted customers with menu inquiries, providing recommendations based on taste preferences.
- Stocked supplies and ingredients, ensuring availability for daily operations while minimizing waste.
- Collaborated with team members to meet peak service demands during busy periods effectively.
- Operated cash register efficiently, processing customer transactions accurately and promptly.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Engaged in training sessions to improve product knowledge and customer service skills continuously.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Server
Korea House
08.2024 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Trained new servers on menu knowledge and service protocols for improved team performance.
- Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser/Server
Egg Works
06.2021 - 08.2024
- Collaborated with kitchen staff to ensure timely table turnover and guest satisfaction.
- Maintained cleanliness of dining areas, ensuring compliance with health and safety standards.
- Assisted servers by delivering food and beverages promptly, enhancing overall service efficiency.
- Supported inventory management by restocking supplies and organizing storage areas effectively.
- Trained new bussers on restaurant procedures and best practices for optimal workflow.
- Developed positive relationships with guests, fostering a welcoming atmosphere in the restaurant setting.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Sales Associate
Defy Las Vegas
02.2014 - 06.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed point-of-sale transactions using advanced retail software systems.
- Collaborated with team members to optimize store layout for improved product visibility.
- Trained new associates on sales techniques and operational procedures, fostering team development.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Built relationships with customers to encourage repeat business.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Led team to achieve operational goals through effective workflow management and resource allocation.
- Mentored junior staff, fostering skill development and enhancing team performance.
Education
High School Diploma -
Coronado High School
Las Vegas, NV08-2013
Skills
- Cleanliness
- Food safety
- Food preparation
- Organization
- Cash handling proficiency
- Sanitation standards
- POS system operation
- Customer service
- Staff leadership
- Team development
- Food storage
- Staff supervision
Timeline
Cafe Associate
Sams Club
10.2024 - 11.2025
Server
Korea House
08.2024 - 05.2025
Busser/Server
Egg Works
06.2021 - 08.2024
Sales Associate
Defy Las Vegas
02.2014 - 06.2021
High School Diploma -
Coronado High School