DAMIAN GRAVELY
Account Manager
TAMARAC,FL
Summary
PROFILE SUMMARY Results-driven, competent and dynamic Sales/Marketing Management Executive possessing over 20 years’ multifaceted experience generating company-leading revenues in software as a service roles and recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve multimillion-dollar revenue gains. Offers an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Cultivates excellent relationships with new prospects and existing customers/clients; communicating a clear, strategic sales vision, effectively training and coaching both senior and junior sales team members. Tech savvy, vast in all Microsoft Office Packages, Salesforce, Outreach and, Salesforce, Groove Currently seeking an exciting opportunity to help deliver improvements to processes, increasing sales driving breakthrough gains to customer satisfaction, efficiency, revenues and margins. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Customer Success Manager
RangeMe- California
San Francisco, CA
01.2022 - 02.2023
- Onboard RangeMe Premium to SME
- Demonstrate platform to suppliers seeking to engage retailers
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Managed over 50 calls daily
- Increased sales by 10% over target
Account Manager
N3 -Accenture, Iron Mountain Contractor
05.2021 - 01.2022
- Market cloud solutions to C-Suite Executives, IT managers
- Identify and qualify key aspects of potential lead, including need, budget, time frame and decision-making responsibility
- Work with engineers to develop demos
- Manage client relationships and sales cycle
- Meet current clients to go over book of business to find gaps to upsell solutions
- Maintain pipeline with annual book of business of 1.2 million dollars
- Developed and implemented strategies to increase client retention.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Kept detailed records of daily activities through online customer database
- Educated clients on new products or services to increase customer engagement with brand
- Presented professional image consistent with company's brand values
- Quoted prices, credit terms and other bid specifications
Ucaas Consultant
N3 -Accenture
11.2020 - 05.2021
- Market solutions to C-Suite Executives, IT managers
- Identify and qualify key aspects of potential leads, including need, budget, time frame and decision-making responsibility
- Work with engineers to develop demos
- Manage client relationships and sales cycle
- Meet current clients to go over book of business to find gaps to upsell solutions
- Establish 50 contacts daily with IT professionals and C-suite
- Increase product demos by 15% weekly
Account Manager
Automation Anywhere Contractor- N3
08.2019 - 11.2020
- Market solutions to C-Suite Executives (CTO, CIO, CISO)
- Identify and qualify key aspects of potential leads, including need, budget, time frame and decision-making responsibility
- Work with engineers to develop demos
- Maintain and execute physical storage requests while upselling cloud storage.
- Developed and implemented strategies to increase client retention.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Managed over 50 customer calls daily
Commercial Manager
National Rums of Jamaica Limited
03.2017 - 02.2019
- Developed sales and marketing plan for local and international markets, identifying distributors for local and international markets
- Oversaw end-to-end production of branded products for both local and international markets, ensuring sales targets were met
- Responsible for sourcing raw materials for production, including consumption planning and strategy
- Oversaw sales of bulk rum to international clients, regularly prepares tender and represent company at trade shows.
Sales & Marketing Manager
Allied Protection Limited
03.2015 - 02.2017
- Established Sales & Marketing Department expanded independent representative network and re-focused their sales efforts
- Developed new client listing all major companies in island for sales of new products – protective shoes, clothing
- Set overall sales targets for company corporate sales, developed sales presentations, sales tools, streamlined pricing and ordering process for independent representatives to promote, train and sell company’s product
- Regularly reviews sales by Markets and Products to communicate strategies with Marketing Department.
Corporate Sales Manager
Lee’s Fifth Avenue Limited
03.2014 - 03.2015
- Developed and implemented new strategy for corporate department
- Organized and executed area sales along with incentive and referral programs for clients and third-party organizations
- Developed new client listing all major companies in island for sales of new products – protective shoes, clothing
- Set overall sales targets for company corporate sales
- View sales by Markets and Products to communicate strategies with Marketing Department
- Maintained local client relationships through e-mail blasts, on-site receptions, lobby presentations, and outside sales calls
- Managed contracts and formalize agreements with new suppliers for efficient distribution of products.
Sales and Distribution Manager
Honey Bun (1982) Ltd
03.2011 - 03.2014
- Responsible for all facets of inbound and outbound activities for west-coast operations, comprised of different facilities and employees
- Was charged with eh responsibility to set departmental objectives and implement policies and procedures that maximize performance, profitability, customer satisfaction, safety, and accountability
- Built efficient distribution routes, ensuring full communication of targets, strategies and record keeping
- Reviewed and enforced contracts, conducted market visits to ensure full distribution and receive feedback
- Supervise ground distribution, managed budget for distribution costs to maintain efficiency in distribution by means as a percentage of sales.
- Grew overall sales in two years from $400,000 JMD to $900,000 JMD
Brand Manager
Chas E Ramson Limited
01.2010 - 01.2011
- Overall marketing, purchase, pricing of several brands including Foska Oats, Smuckers Jams/Jellies and Preserves, Vitasoy, Crisco, Jif, Hungry
- Jack, Dickinson’s, Basic American Foods and Robin Hood Flour
- Analysis of all sales territories to assess and increase growth potential
- Development and implement marketing strategy to increase brand awareness
Project Development Officer
Deryck A. Gibson Ltd
01.2008 - 01.2009
- Assisted in the analysis of sales territories to assess their growth potential
- Attended company meetings to exchange product information and coordinate work activities with other departments
- Conferred with Sales/Service Teams to develop methods and procedures to increase sales, expand markets, and promote business
- Planned and coordinated sales promotion activities, in conjunction with the Sales Coordinator
- Developed pricing strategies, balancing firm’s objectives and customer satisfaction
- Identified, developed, and evaluated marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Evaluated the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return- on-investment and profit-loss projections
- Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies
- Used sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Marketing and Projects Coordinator
Deryck A. Gibson Ltd
01.2006 - 01.2008
- Spearheaded business development island wide
- Managed merchandising team, responsible for erecting displays island wide
- Liaises with advertising firms regarding placements and development of ads for all brands
- Cost deployment for advertising budget, and development of company’s customer service management process
- Periodically managed different brands in absence of Brand Managers
- In absence of Service Manager, managed six service technicians for four months with island wide service and installation responsibilities
- Managed time efficiently in order to complete all tasks within deadlines
Department Manager
Wisynco Trading Company Ltd
01.2000 - 01.2005
- In charge of overseeing over eight hundred Visi-Coolers & Haagen Dazs machines located island wide, along with staff of three and one contractor
- Strategic placement of Visi-Coolers to merchandise Bigga Soft Drinks and other beverages and frozen products island wide inclusive of
- Restaurants, Schools, Supermarkets, Shops and Hotels etc
- Ensured products are properly displayed in coolers
- Periodically met with customers to ensure that accounts are being properly serviced and high customer service relationship is maintained
- Validated contractors work sheet and ensure that payment is done in timely manner
- Worked closely with promotions department to support delivery of promotional materials and make staff available at events i.e
- Haagen Dazs cart, slush machines and coolers
- Planned weekly work schedule for staff replacement, withdrawal and emergency repair of machines
- Analyzed data from monthly report, remove coolers that are performing below required standard and place in accounts where maximum sales can be gained
- Updated maintain inventory & data preparing monthly report with regards to sales extrapolated from machines using A/S 400
Purchasing/Spare Parts Clerk
Jamaica Drink Company Ltd, St Catherine
01.1998 - 01.2000
- Transferred to Wisynco Trading who took over operations
- Key Responsibilities:
- Sourced and purchased parts both locally and overseas
- Dispensed parts and keep inventory records
- Monitored parts utilized by maintenance team and acquire sound knowledge of equipment
- Established product visibility by 200% with placement of coolers in 1,500 locations
Education
Bachelor of Science - Marketing
University College of The Caribbean
Kingston, Jamaica 12.2007
Associate of Science - Management & Information Systems
Excelsior Community College
Kingston, Jamaica12.2004
Skills
- Salesforce Development Compliance
- Software as a service Sales
- Strategic Sales Forecasting
- Account Management
- Client Retention
- Revenue Generation
- Customer Success
- Consultative Selling Techniques
- Business Development
- Key Account Development
- Presentations & Proposals
- New Account Development
- Consultative B2B Sales
- Cold Calling & Prospecting
- Renewal Opportunities
- Sales Management
Timeline
Customer Success Manager
RangeMe- California
01.2022 - 02.2023
Account Manager
N3 -Accenture, Iron Mountain Contractor
05.2021 - 01.2022
Ucaas Consultant
N3 -Accenture
11.2020 - 05.2021
Account Manager
Automation Anywhere Contractor- N3
08.2019 - 11.2020
Commercial Manager
National Rums of Jamaica Limited
03.2017 - 02.2019
Sales & Marketing Manager
Allied Protection Limited
03.2015 - 02.2017
Corporate Sales Manager
Lee’s Fifth Avenue Limited
03.2014 - 03.2015
Sales and Distribution Manager
Honey Bun (1982) Ltd
03.2011 - 03.2014
Brand Manager
Chas E Ramson Limited
01.2010 - 01.2011
Project Development Officer
Deryck A. Gibson Ltd
01.2008 - 01.2009
Marketing and Projects Coordinator
Deryck A. Gibson Ltd
01.2006 - 01.2008
Department Manager
Wisynco Trading Company Ltd
01.2000 - 01.2005
Purchasing/Spare Parts Clerk
Jamaica Drink Company Ltd, St Catherine
01.1998 - 01.2000
Bachelor of Science - Marketing
University College of The Caribbean
Associate of Science - Management & Information Systems
Excelsior Community College
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