Damian Humble
Pasadena,TX
Summary
Proven Office Services Specialist with a track record of enhancing customer satisfaction and streamlining document management processes at Epiq Global. Skilled in data entry and customer service, consistently met quality goals with over 95% accuracy. Expert in leveraging clerical support skills to improve office efficiency and client relations. Meticulous with expertise in properly routing and directing calls, retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustomed to handling sensitive, confidential records and properly coding documents. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Office Services Specialist
Epiq Global
08.2023 - 09.2024
- Reviewed files and records to obtain information to respond to customer and client requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Maintained monthly, weekly and daily reports of clerical work.
- Answered calls to address customer inquiries, confirm appointments, and provide company information.
- Operated postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Used scanner and printers to scan important documents into computer system.
- Created print jobs and document edits for onsite clients and delivered completed jobs to clients.
Curbside Shopper
H-E-B Grocery
06.2022 - 06.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Education
High School Diploma -
Bellaire High School
Bellaire, TX08.2020
Skills
- Data entry expertise
- Meeting planning
- Document Management
- Clerical Support
- Office Supplies Management
- File organization
Timeline
Office Services Specialist
Epiq Global
08.2023 - 09.2024
Curbside Shopper
H-E-B Grocery
06.2022 - 06.2023
High School Diploma -
Bellaire High School
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