Damian IBARRA
Los Angeles,CA
Summary
Driven Parts Manager with a proven track record at Caliber Collision, enhancing operational efficiency and customer satisfaction through expert inventory management and supplier relations. Excelled in implementing innovative inventory systems and negotiating cost reductions, showcasing strong analytical and interpersonal skills. Achieved significant improvements in parts department performance and customer service excellence. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Parts Manager
Caliber Collision
03.2013 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops and parts department for use in body work and body material.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
Merchendising Specialist
Oreillys Auto Parts
06.2021 - 07.2022
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Communicated merchandising needs to store manager.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained product inventory and reordered items.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Planned commercial displays to attract customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Changed displays to reflect new promotions.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
- Coordinated special events or promotions to drive foot traffic into the store, resulting in increased revenue generation.
- Educated employees on new merchandise during seasonal workshops.
Education
High School Diploma -
Alliance Family Technology Highschool
Los Angeles, CA06.2018
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Vendor Relations
- Improving customer satisfaction
- Stock management
- Inventory Auditing
- Returns processing
- Purchasing strategies
- Inventory Restocking
- Goal Setting
- Customer Relations
- Coordinating paperwork
- Supply Chain Coordination
- POS systems operations
Languages
Spanish
Full Professional
Timeline
Merchendising Specialist
Oreillys Auto Parts
06.2021 - 07.2022
Parts Manager
Caliber Collision
03.2013 - Current
High School Diploma -
Alliance Family Technology Highschool
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