Damian Martinez

Program Manager, Channel & Sales Effectiveness (March 2020 - Present)

Technical Writer (April 2017 - March 2020)

• Develop, maintain, and publish 100+ end-user documents using Adobe FrameMaker used today.
• Collaborate with subject matter experts (SMEs) and developers via JIRA/Confluence to gather data for installation, configuration, and user guides, as well as release notes.
• Team up with SMEs and channel partners to ensure clarity and relevance of 11 product curricula for onboarding, enablement, and training programs.
• Implemented, configured, and manage a Document360 knowledge base portal hosting documentation and how-to-videos which enhanced user experience (UX) by 15%.
• Facilitated an online help process for the Nectar Foundation APM software, reducing service tickets and user support specialists.
• Oversee a team of three that assist with training, enablement, and technical documentation.

• Researched and assisted with audience analysis for a clearer, more concise message delivery.
• Designed an event flyer with a QR code which increased participation in the All Me League.
• Delivered 150+ in-person speaker programs with a 99% on-time delivery rate.
• Cultivated and sustained partnerships with organizations such as Major League Baseball (MLB), Professional Baseball Athletic Trainer’s Society (PBATS), The National Football League (NFL), The Drug Enforcement Administration (DEA), and many others...

• Developed processes, procedures, and employee manuals using Oracle Tutor on the user interface (UI) of Oracle’s customer relationship management (CRM) platform.
• Partnered with SMEs and end-users to develop policies and standard operating procedures (SOPs) using the Oracle User Productivity Kit (UPK) used for change management and training.
• Received “Above & Beyond Award” for outstanding contributions to the PROGRESS Team.

Southwest Region Manager (March 2011 - March 2012)

Project Coordinator May (2008 - March 2011)

• Successfully led engineers, designers, and project coordinators in the manufacturing of 135+ nationwide elevator projects valued at $12M in revenue.
• Diligently tracked project schedules, change orders, and contractual amendments ensuring timely deliverables and adhering to budget constraints.
• Analyzed blueprints using AutoCAD or Autodesk DWG TrueView ensuring alignment with specifications and site plans.
• Generated and distributed job status reports to stakeholders facilitating risk mitigation strategies.