DAMIAN MILIAN
Union City,NJ
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
12
12
years of professional experience
Work History
Data Analytics
AMG Global
03.2022 - Current
- Leveraged data analytics tools to inform decision-making processes regarding resource allocation and program improvements.
- Optimized sales strategies by utilizing data analytics tools to identify patterns in customer behavior and preferences.
- Proactively identified opportunities for upselling or cross-selling products based on current trends in customer data analytics reports.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Trained new team members on brand guidelines and processes, ensuring consistency in approach and execution across the organization.
TUNNEL OPERATOR
Ferovial Services
03.2018 - 01.2022
- Dispatching Incident Response Crew members to the scene and asses the incident
- Coordinated with local authorities during emergencies, effectively managing crisis situations within the tunnel environment.
- Monitored security cameras within the tunnel, prioritizing safety and preventing unauthorized access or suspicious activities from occurring.
- Reduced downtime during emergency situations with prompt response and effective problem-solving skills.
- Operate SCADA (Supervisory Control and Data Acquisition)
- Conduct hourly and daily reports
- Monitoring device failures and notifying maintenance
- Updating shift log, document any emails or calls received.
- Maintained accurate records of tunnel operations, ensuring proper documentation for regulatory compliance and internal review purposes.
FRONT DESK SUPERVISOR/ ADMINISTRATIVE ASSISTANT
First Service Residential
01.2014 - 03.2018
- Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members
- Managed office budget, including dealing with vendors for all office contracts
- Maintained office equipment and contacted vendors for maintenance and repair
- Organized conferences and special events, including setting up the catering and preparing all supporting materials
- Utilized MS Office to compose, prepare, and edit correspondence and department documents
- Handled day-to-day needs and special projects with good multitasking and research skills
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
SECURITY OFFICER
One Tequesta
05.2012 - 12.2014
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Circulated among employees, visitors, and patrons to protect property and preserve order
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Conducted regular patrols of key areas to spot and control security concerns.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
ASSOCIATE OF ARTS - ACCOUNTING - ACCOUNTING
Miami Dade College
Miami, FL05.2012
HIGH SCHOOL DIPLOMA -
La Progressiva
Miami, FL06.2007
Skills
- CCTV
- Microsoft Outlook
- Teambuilding & Supervision
- Bookkeeping & Payroll
- Meeting & Event Planning
- Inventory Management
- Report & Document Preparation
- Data Analytics Capabilities
- Research and data management
- Data Virtualization
- Data inputting
Languages
English
Spanish
Timeline
Data Analytics
AMG Global
03.2022 - Current
TUNNEL OPERATOR
Ferovial Services
03.2018 - 01.2022
FRONT DESK SUPERVISOR/ ADMINISTRATIVE ASSISTANT
First Service Residential
01.2014 - 03.2018
SECURITY OFFICER
One Tequesta
05.2012 - 12.2014
ASSOCIATE OF ARTS - ACCOUNTING - ACCOUNTING
Miami Dade College
HIGH SCHOOL DIPLOMA -
La Progressiva
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