DAMIAN MILLS
Las Vegas
Summary
Achieved consistent recognition as a top performer by leading sales teams to surpass revenue targets. Improved conversion rates through effective coaching and mentoring of sales staff. Drove dealership growth by fostering strong relationships with customers and stakeholders.
Overview
23
23
years of professional experience
Work History
Internet Sales Manager
Henderson Hyundai Superstore
01.2024 - Current
- Lead internet sales operations, overseeing all inbound leads across phone, chat, email, and online platforms.
- Manage CRM systems to ensure accurate tracking, timely follow-up, and efficient lead routing.
- Develop and implement processes that improve appointment-setting, customer engagement, and close ratios.
- Coach team members on communication, objection handling, and high-conversion follow-up strategies.
- Collaborate with management to refine sales targets, measure KPIs, and maximize department profitability.
Internet Sales Manager
Henderson Hyundai Superstore
01.2024 - Current
- Lead internet sales operations, overseeing all inbound leads across phone, chat, email, and online platforms.
- Manage CRM systems to ensure accurate tracking, timely follow-up, and efficient lead routing.
- Develop and implement processes that improve appointment-setting, customer engagement, and close ratios.
- Coach team members on communication, objection handling, and high-conversion follow-up strategies.
- Collaborate with management to refine sales targets, measure KPIs, and maximize department profitability.
Sales Consultant (Top Performer)
JEEP ONLY
11.2022 - Current
- Achieved 6× Salesman of the Month (2023).
- Average 17 units sold per month; 180+ units sold total.
- Mentor new consultants on process, product knowledge, and customer engagement.
- Assist managers with workflow planning and customer escalations.
Senior Sales Representative / Closer
Super Auto Sales
05.2020 - 10.2022
- Top salesperson for 12 consecutive months.
- Averaged 15–20 units sold monthly, generating $300,000+ gross profit.
- Trained team members on closing strategies and digital lead handling.
- Managed escalated customer situations and improved CSI scores.
Lead Security & VIP Operations
The H.wood Group
02.2016 - 01.2019
- Managed security personnel for multiple high-volume nightlife venues.
- Trained staff and implemented safety and guest-service procedures.
Field Manager
EZ LUBE
03.2003 - 10.2008
- Oversaw daily store operations, scheduling, and staff leadership.
- Managed safety compliance and employee training.
Education
Certified Audio Engineer - undefined
Musicians Institute
Associate Degree - Business
Glendale Community College
High School Diploma - undefined
Duarte High School
Skills
- Assisted teams in utilizing CRM software to manage customer relationships effectively Supported data entry and maintenance to ensure accurate customer information Helped troubleshoot basic issues to enhance user experience
- Assisted in creating documents and presentations using Microsoft Office tools Supported team members in utilizing software features effectively Contributed to maintaining organized files and data management
- Executed comprehensive digital marketing strategies to enhance brand visibility
- Monitored and analyzed key performance indicators to drive strategic decision-making
- Generated comprehensive reports to inform strategic decision-making
- Monitored inventory levels to ensure optimal stock availability
CORE COMPETENCIES
- Sales Leadership
- Internet Sales
- CRM Management
- Team Training & Coaching
- Lead Conversion
- Closing & Negotiation
- Forecasting
- Customer Retention
- KPI Management
- Performance Optimization
- Digital Marketing Strategy
- Process Improvement
- Conflict Resolution
Timeline
Internet Sales Manager
Henderson Hyundai Superstore
01.2024 - Current
Internet Sales Manager
Henderson Hyundai Superstore
01.2024 - Current
Sales Consultant (Top Performer)
JEEP ONLY
11.2022 - Current
Senior Sales Representative / Closer
Super Auto Sales
05.2020 - 10.2022
Lead Security & VIP Operations
The H.wood Group
02.2016 - 01.2019
Field Manager
EZ LUBE
03.2003 - 10.2008
Certified Audio Engineer - undefined
Musicians Institute
Associate Degree - Business
Glendale Community College
High School Diploma - undefined
Duarte High School