Damian Molina
Temecula,CA
Summary
Driven and dynamic professional with proven expertise in exceptional customer service and cash handling, honed as a Barista at Starbucks and Shift Lead at Little Caesars Pizza. Excelled in leading teams to exceed performance targets and mastering POS system operation, consistently enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Barista
06.2024 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Shift Lead
Little Caesars Pizza
07.2022 - 07.2024
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
River Springs Charter School
Temecula, CA05.2022
Skills
- Cash Handling
- Opening and closing duties
- Food Preparation
- POS System Operation
- Ordering Procedures
- Up-selling
- Friendly and outgoing
- Exceptional customer service
- Safe Food Handling
- Team Player
Accomplishments
- Promoted to Shift Lead after two months.
- Promoted to Assistant Manager after six/seven months.
Timeline
Barista
Starbucks, Barista
06.2024 - Current
Shift Lead
Little Caesars Pizza
07.2022 - 07.2024
High School Diploma -
River Springs Charter School