Damian M. Stapleton
Torrington,CT
Summary
Highly driven with a strong work ethic to produce the best results with18 years of acquired proficiency in the retail market.
The ability to orchestrate clear communication from home office to direct staff and oversee execution. Meet daily goals and expectations by prioritizing assignments and reacting to daily standards and opportunities.
Successfully directed stores by keeping turnover low, oversaw team building with continued coaching and follow up and facilitated a culture of positive feedback with collaboration. This optimized customer service , display high productivity and create consistent accountability.
Overview
18
18
years of professional experience
Work History
Store Manager
Big Lots Dept. Store
01.2015 - 10.2024
- Ensure smooth and effective store operations
- Recruit, train, and supervise staff
- Coach and motivate staff for improved performance
- Carry out performance evaluations with tailored feedback
- Monitor sales trends and implement strategies to increase profits
- Achieve sales targets and boost revenue by monitoring sales reports and analyze key performance indicators (KPI’s)
- Implement improvements based on data insights
Department Manager
Big Lots Dept. Store
12.2008 - 01.2015
- Performs general store operations duties, including merchandising, selling cashiering, product assembly, inventory control, freight processing and stockroom organization
- Training includes management register transactions, merchandise presentation, loss prevention and safety, inventory management, store financials
- Strong focus on driving sales
Sales Associate
Big Lots Dept. Store
02.2008 - 12.2008
- Greet and assist customers in affable and professional manner
- Communicate company promotions and benefits for better shopping experience
- Assisted in customer service with merchandise inquiries and product purchases
- Process sales transactions, returns, and exchanges accurately
- Communicate customer feedback and product performance with management
Data Entry Clerk
International Software Service
01.2001 - 01.2008
- Computer data entry involving statistics and systems information
- Additional tasks included maintaining and updating job website
Education
High School Diploma -
Basseterre Senior High School
01.1998
Skills
- Store Operations
- Customer Service Management
- Leadership Development
- Marketing Strategy
- Sales and Marketing
- Merchandise Presentation
- Task Management
- Recruiting and Talent Management
- Performance Management
- Team Building
Accomplishments
- Increased sales by 10 % by coaching department managers and following up with feedback
- Managed a store that exceeded company expectations in every category during my leadership
Qualifications Summary
- Motivated, self-accountable, independent individual with dedicated work ethic.
- Ability to lead, coach, and develop team efficiency to achieve company goals.
- Strong decision-making and problem resolution skills.
- Excellent communication and interpersonal skills with the adaptability of a team player.
Timeline
Store Manager
Big Lots Dept. Store
01.2015 - 10.2024
Department Manager
Big Lots Dept. Store
12.2008 - 01.2015
Sales Associate
Big Lots Dept. Store
02.2008 - 12.2008
Data Entry Clerk
International Software Service
01.2001 - 01.2008
High School Diploma -
Basseterre Senior High School
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