Damian Mucci
Las Vegas
Summary
Dynamic Automotive Service Advisor with a proven track record at Ford/Lincoln, Volvo, and General Motors, excelling in customer satisfaction and relationship building. Expert in vehicle assessment and complaint handling, consistently achieving sales targets through personalized service recommendations. Committed to fostering loyalty and repeat business while maintaining organized workflows in fast-paced environments.
Knowledgeable Service Advisor with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Consistently demonstrated expertise in diagnosing vehicle issues and coordinating repair schedules efficiently. Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
11
11
years of professional experience
Work History
Service Advisor
Team Ford/Lincoln
06.2022 - 12.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Processed warranty claims and ensured proper documentation for manufacturer compliance.
Automotive Service Advisor
Culver City Volvo
02.2017 - 03.2020
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Maintained detailed records of service transactions, warranty claims, and customer follow-ups.
Automotive Service Advisor
Allen Gwynn Chevrolet
02.2012 - 08.2013
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in training junior advisors on customer engagement strategies and warranty procedures.
- Coordinated with technicians to ensure accurate and timely service completion.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Education
High School Diploma -
John Burroughs High School
Burbank, CASkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Customer relations
- Customer satisfaction
- Complaint handling
- Repair recommendations
- Building relationships
Accomplishments
*Ford/Lincoln Certified Service Advisor.
*Volvo Certified Master Service Advisor
*General Motors/Cadillac Certified Service Advisor
*Toyota Certified Service Advisor
*ASE Certified Master Technician
*Toyota Certified Master Technician
Timeline
Service Advisor
Team Ford/Lincoln
06.2022 - 12.2022
Automotive Service Advisor
Culver City Volvo
02.2017 - 03.2020
Automotive Service Advisor
Allen Gwynn Chevrolet
02.2012 - 08.2013
High School Diploma -
John Burroughs High School
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