Damian Puepet
Ann Arbor
Summary
Special Investigative Unit Representative with extensive experience in insurance and customer service, focusing on investigating and resolving complex claims. Expertise in auditing suspicious claims, conducting thorough interviews, and preparing detailed reports to enhance customer satisfaction. Strong communicator skilled in multitasking and managing stress effectively.
Overview
8
8
years of professional experience
Work History
Special Investigations Unit Representative
Progressive Casualty Insurance Company
Remote
03.2024 - Current
- Reviewed, audited, and investigated suspicious claims to identify potential fraud
- Conducted recorded statements with policyholders, claimants, and witnesses to gather critical information for investigations
- Canvassed scenes, conducted database searches, and collected documents to support thorough investigations
- Preparing comprehensive reports of investigative findings.
Claims Adjuster
Progressive Casualty Insurance Company
05.2022 - 03.2024
- Investigated, evaluated, and resolved insurance claims through documentation review, interviews, and settlement negotiations, ensuring fair and timely outcomes for policyholders.
- Evaluated claims to determine coverage and liability under insurance policies.
- Collaborated with clients to gather necessary documentation for claims processing.
- Investigated claims by conducting interviews and reviewing evidence thoroughly.
Operations Manager
Care Seniors Home Health Agency
Toledo
06.2021 - 05.2022
- Coordinated timely allocation of home health aides to clients, optimizing scheduling to enhance client satisfaction.
- Streamlined communication between case managers and clients, managing recruitment and onboarding of new home health aides.
- Managed daily operations and staff scheduling for home health services.
- Coordinated patient care plans with healthcare professionals and families.
- Developed training programs for new employees in best care practices.
Customer Assistance Representative
Enterprise Leasing Company of Detroit
Romulus
11.2017 - 03.2020
- Addressed customer inquiries regarding rental agreements and rates, ensuring clarity and satisfaction.
- Completed damage reports and processed insurance claims, ensuring timely resolution of customer issues.
- Corrected errors in rental agreements, enhancing accuracy and supporting positive customer interactions.
Education
Bachelor of Science - International Business
Eastern Michigan University
Ypsilanti, MI09-2016
Associates - General Business
St. Clair County Community College
Port Huron, MI05-2014
Skills
- Fraud Analysis
- Investigation techniques
- Claims evaluation
- Case Review
- Insurance authorizations
- Managing patient records
- Microsoft Office
- Communication
- Critical thinking
- Risk Assessment
- Negotiation Techniques
- Time management
- Multitasking
- Team collaboration
- Report writing
- Customer relationship management
- Attention to detail
Timeline
Special Investigations Unit Representative
Progressive Casualty Insurance Company
03.2024 - Current
Claims Adjuster
Progressive Casualty Insurance Company
05.2022 - 03.2024
Operations Manager
Care Seniors Home Health Agency
06.2021 - 05.2022
Customer Assistance Representative
Enterprise Leasing Company of Detroit
11.2017 - 03.2020
Bachelor of Science - International Business
Eastern Michigan University
Associates - General Business
St. Clair County Community College