Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Maribel Hernandez

Hanford,CA

Summary

Dynamic and results-oriented professional with a proven track record at ABC HAPPY BOUNCE, adept in customer relations and efficient document management. Excelled in building sustainable relationships and streamlining operations, showcasing strong work ethic and bilingual communication skills. Specialized in identifying growth opportunities and enhancing team collaboration, significantly contributing to organizational success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Owner

ABC HAPPY BOUNCE
Hanford, CA
03.2010 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Identified new opportunities for growth, expansion, and diversification.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Performed administrative tasks such as data entry, filing paperwork.
  • Resolved customer complaints quickly and professionally.
  • Maintained records of all incoming and outgoing documents, ensuring accuracy and completeness.
  • Trained new employees on company policies and procedures.
  • Managed inventory and ordered new products when inventory was running low.
  • Updated inventory records regularly.

Customer Service Representative

AT&T Yellow Pages
Fresno, CA
03.1997 - 01.2008
  • Identified potential opportunities to upsell products or services.
  • Built sustainable relationships with customers through open communication.
  • Suggested additional products or services that may benefit the customer's needs.
  • Maintained records of customer interactions and transactions.
  • Prepared reports summarizing collection activity for management review.
  • Ensured accuracy of information entered into the system by verifying data entry accuracy.
  • Responded promptly to inquiries about schedule changes or potential delays in completion times.
  • Sorted incoming mail and distributed appropriately throughout the organization.

Office Assistant

Winegard Energy
Fresno, CA
08.1995 - 03.1997
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Managed inventory of office supplies and placed orders when needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and directed them to appropriate personnel.

Education

Associate of Science - Psychiatric Technician

West Hills Community College
Coalinga, CA
12-2009

Business Administration

San Joaquin Valley College
Visalia, CA
07-1998

Skills

  • Scheduling
  • Coordination
  • Effective Team Collaboration
  • Punctuality and reliability
  • Customer relations
  • Front Desk Oversight
  • Effective Task Prioritization
  • Effective Communication with Clients
  • Document control
  • Efficient Document Management
  • Confidentiality handling
  • Report preparation
  • Spreadsheet creation
  • File organization
  • Appointment Coordination
  • Professional appearance
  • Strong work ethic
  • Fluent Bilingual Communication

Languages

Spanish
Full Professional

Certification

  • AS BUSINESS ADMINISTRATION
  • AS PSYCHIATRIC TECHNICIAN

References

References available upon request.

Timeline

Owner

ABC HAPPY BOUNCE
03.2010 - Current

Customer Service Representative

AT&T Yellow Pages
03.1997 - 01.2008

Office Assistant

Winegard Energy
08.1995 - 03.1997

Associate of Science - Psychiatric Technician

West Hills Community College

Business Administration

San Joaquin Valley College

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Maribel Hernandez