Damian Robbins

Supervised staff and site to run efficiently.

Planned out schedules for the day.

Kept documents up to date.

• Developed innovative strategies for resolving customer complaints and difficult situations.
• Leading by example for the staff.
• Resolved conflicts between employees in a timely manner.
• Implemented effective communication protocols within the staff.
• Leadership

• Responded to customer inquiries and complaints in a professional manner.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Supervised staff during shift changes and ensured transition went smoothly.
• Identified opportunities for operational improvements and communicated them to management.
• Conducted regular inventory checks to maintain accurate stock levels.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Implemented company policies consistently across all shifts.
• Assisted in the training of new employees.
• Enforced store policies regarding returns, exchanges, refunds, discounts.
• Provided guidance and support to other team members as needed.
• Resolved conflicts between customers, employees, and vendors in a timely manner.
• Ensured that all safety protocols were followed at all times.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Participated in weekly meetings with management team to discuss strategies and goals.
• Delegated tasks to employees and monitored activities and task completion.