Gisselle Valades
Mission,TX
Summary
Results-driven customer service professional with extensive experience in retail and direct customer interactions. Proven ability to build positive relationships, understand customer needs, and resolve concerns effectively. Dependable and motivated in fast-paced environments, consistently achieving high levels of customer satisfaction and sales targets.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Visual Merchandiser Manager
JD Sports
McAllen, Texas
01.2024 - 09.2025
- Analyzed sales trends to inform and adapt visual strategies for product placement.
- Developed engaging visual displays to enhance customer experience and brand identity.
- Trained and mentored junior staff on visual merchandising best practices and standards.
Assistant Store Manager
JD Sports
McAllen, Texas
12.2022 - 12.2023
- Assisted in managing daily store operations and staff activities.
- Ensured effective merchandise presentation and store organization.
- Supported management in executing marketing initiatives and events.
Supervisor
Finish Line
McAllen, Texas
08.2021 - 10.2022
- Supervised team members to ensure optimal store operations and customer satisfaction.
- Facilitated communication between management and staff for operational clarity.
- Implemented visual merchandising strategies to align with brand guidelines effectively.
Sales Associate
Finish Line
McAllen, Texas
01.2020 - 07.2021
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled customer inquiries and resolved issues promptly and professionally.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Sharyland High School
Mission, TX05-2018
Skills
- Visual merchandising
- Retail management
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Visual merchandising
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Visual Merchandiser Manager
JD Sports
01.2024 - 09.2025
Assistant Store Manager
JD Sports
12.2022 - 12.2023
Supervisor
Finish Line
08.2021 - 10.2022
Sales Associate
Finish Line
01.2020 - 07.2021
High School Diploma -
Sharyland High School