DAMIAN SIMMS
73 BROOK STREET,NY
Summary
Detail-oriented supervisor with proven expertise in training, team building, and operations management. Committed to enhancing customer satisfaction and streamlining processes to drive efficiency and operational excellence.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE BSO SUPERVISOR
FENIX LOGISTICS
JFK
02.2025 - Current
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Coordinated logistics activities, optimizing workflow to enhance delivery efficiency.
- Trained and mentored team members on standard operating procedures and best practices.
- Monitored inventory levels, ensuring timely restocking and minimizing shortages.
- Conducted regular performance evaluations, providing feedback for continuous improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
CUSTOMER SERIVE AGENT
AGI
LAGUARDIA
06.2024 - 11.2025
- Managed customer inquiries to ensure timely and effective resolutions.
- Executed daily operational tasks, enhancing team efficiency and workflow.
- Collaborated with team members to streamline processes and improve customer satisfaction.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes, enhancing operational efficiency.
- Conducted safety checks on equipment and work areas, promoting compliance.
- Communicated effectively with team members to streamline turnaround operations.
Customer Service Representative
Transworld Systems Inc.
LONG ISLAND, WORK FROM HOME
04.2020 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
CHRISTIAN ACCADEMY
Atlanta, GA04-2026
High School Diploma -
ST CATHERINE HIGH SCHOOL
JAMAICA W.I.06-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
- Strategic planning
- Staff development
- Inventory control
- Staff discipline
- Employee motivation
- Team building
- Operations management
- Schedule development
Timeline
CUSTOMER SERVICE BSO SUPERVISOR
FENIX LOGISTICS
02.2025 - Current
CUSTOMER SERIVE AGENT
AGI
06.2024 - 11.2025
Customer Service Representative
Transworld Systems Inc.
04.2020 - 07.2024
High School Diploma -
CHRISTIAN ACCADEMY
High School Diploma -
ST CATHERINE HIGH SCHOOL