Damian Tate
Plover,WI
Summary
Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Cash Operations Supervisor
Morongo Casino Resort
Cabazon, CA
11.2016 - 09.2021
- Supervised and monitored functionalities of Rewards counters and floor personal.
- Supervised all cash transactions in compliance with gaming commission (all procedural in compliance under Title 31) including jackpot payouts, front money, safekeeping, cashless wagers, markers, chip transfers and promo chips.
- Supervised vault including balancing cash windows and handling all money transfers within corporation (restaurant, poker, card tables, etc.)
- Maintain and update management information including various logs, schedules, voucher distribution, etc.
- Advise, mentor and coach associates daily to ensure productivity and service quality.
- Create motivational activities for associates to enhance product knowledge including promotional events.
- Provide exceptional customer service by exceeding customer’s expectations.
- Attend to every guest’s needs with the charge of a Four Diamond property.
- Create service templates for various management procedures.
- Create office templates for daily operational procedures.
- Proficient in Microsoft Word, Excel, ACSC, ASC400, DS
Mobile, Mobile Enrollment software and Group Tracker
software. - Adhere to all company policies and procedures required with
the upmost of professionalism. - Maintain ownership of the process of resolving customer
issues and guest complaints with professionalism and sincerity. - Work closely with other departments in regard to adding reward offers such as FSP, PC redemptions, etc.
- Maintain relationships with associates regarding team building environment.
- Answer incoming calls and returning messages in timely fashion
- Maintain and portray team leadership with confidence within my team.
Director of Concierge Services
NFC Amenity Management
Atlanta, GA
02.2016 - 08.2016
- Oversaw all front desk operations.
- Completed all paperwork for payroll, scheduling and events within a budget.
- Completed new hire documents and evaluations from promotion, disciplinary to termination.
- Completed daily inspections required by property.
- Managed and trained team members by the standard of a
Four Diamond property while also completing orientations and
providing direction / feedback to property owners. - Provided exceptional customer service by exceeding
customer’s expectations. - Created service templates for confirmation letters and
welcome cards. - Created logs for daily operational procedures.
- Proficient in Microsoft Word and Excel.
- Followed all company policies and procedures while adding
new procedures to ensure effective customer service pertaining
to a Four Diamond property. - Maintained ownership of the process of resolving customer
issues and guest complaints with professionalism and sincerity. - Worked as an event coordinator and catered events for the
residents. - Maintained relationships with vendors while creating new
vendor prospects for future events.
Corporate Concierge
LesConcierge JP Morgan
Atlanta, GA
06.2015 - 02.2016
- Answered incoming phone calls for JPMorgan Palladium card holders.
- Assisted callers with making reservations from hotel, airline, transportation and other purchases on behalf of card members.
- Created templates for vacation packages and travel itinerary information on a daily basis.
- Created detailed logs on card members for future experiences.
- Provided information to card holders regarding their
Palladium card from insurance to point’s redeemed balances. - Consistently went above and beyond guest expectations to
provide them with the best possible experience. - Proficient in Microsoft word, excel and other computer programs
required by the company.
Concierge Manager
MotorCity Casino Hotel
Detroit, MI
12.2007 - 04.2015
- Managed the department and trained concierge to the standards of a Four Diamond property.
- Personally welcomed and arranged amenities for corporate arrivals, signature elite patrons from the casino and VIP entertainment for the live concert venue.
- Worked closely with player development with new card holders.
- Worked with the casino in regards to comps, promos and VIP clients.
- Upsold on a daily basis creating more revenue for the hotel and casino.
- Coordinated transportation throughout the city and arranged dining reservations both for the hotel and casino.
- Arranged and orchestrated floral arrangements, champagne and strawberries as well as a wide array of other requests from the mundane to elaborate before guest and VIP arrivals.
- Worked closely with the front desk team, management, sales and catering departments to ensure guest satisfaction for future casino patrons and hotel guests.
- Gave tours of the facility on a weekly basis to promote occupancy not only in the hotel, but also Iridescence and board theatre.
- Reserved tables and arranged parties in our in-house venues , Iridescence and Amnesia, for guests celebrating special occasions.
- Handled incoming and outgoing shipping logistics for guests and associates of the hotel and casino.
- Created detailed logs pertaining to hotel packages, gaming, escapes, digital alchemy and lost and found items from MotorCity Casino Hotel.
- Experienced in Hotel procedures pertaining to Four Diamond status.
- Prepared corporate resumes and made itineraries for corporate arrivals.
- Created service templates for confirmation letters and welcome cards for special arrivals.
- Attended to every guest’s needs with the charge of a Four Diamond Hotel.
- Created escape portfolios for future guests as part of online escape programs.
- Proficient in Microsoft Word, Excel, SMS systems and Patron Management and excelled in learning computer programs required by the company.
- Ran daily reports pertaining to arrivals, departures and credit limits as prescribed by company procedures.
- Followed and enforced standard operating procedures for company.
Front Desk Supervisor
Westin Hotel
Romulus, MI
04.2005 - 12.2007
- Answered incoming phone calls internal and external to assist callers with reservations and requests.
- Provided excellent customer service checking guests in and out of the hotel.
- Proficient in Microsoft word, Excel, Light speed and Galaxy system software.
- Ran daily reports pertaining to arrivals, departures and credit limits as prescribed by company procedures.
- Consistently went above and beyond guest expectations to provide them with the best possible experience.
- Exceeded reservations goals by up selling and leveraging availability with flight cancellations and other issues relating to operations at Detroit Metro Airport while creating more revenue for the hotel.
- Exceptional promotion of the customer service standards of Starwood Hotels, Received the ‘Friendliness at Check In’ award eight out of twelve months in 2007 for outstanding customer service during the check in process.
- Attended to every guest’s needs with the charge of a Four Diamond Hotel.
Lab Technician
RCO Technologies
Plymouth, MI
02.2003 - 04.2005
- Supervised employees for the U222 ford programs involving recording data following torque resistance during assembly and disassembly.
- Conducted operations in the environmental chambers for the durability department involving data acquisitions on extreme temperature cycling and solar array capabilities on the seats for the upcoming product year.
- Proficient in learning new programs required by engineers for upcoming jobs.
- Initiated, trained and supervised the setup of a tool crib for company storage.
- Helped with shipping logistics for all incoming and outgoing structures, and packages.
- Worked closely with engineers from Nissan, Chrysler, Ford, Honda and Dodge on product cycling.
- Maintained detailed recorded data and information required by engineering guidelines and specs.
Education
Associate of Arts -
Rock Valley College
Rockford, IL1991
Skills
- Policy Development and Enforcement
- Recruitment and Hiring
- Assignment Delegation
- Customer Service Management
- Team Leadership
- Employee Motivation
- Quality Assurance
- Decision Making
- Sales Promotion
- Business Leadership
- Budget Control
- Performance Assessment
- Department Oversight
- Training Management
- Word Processing
- Customer Relations
Timeline
Cash Operations Supervisor
Morongo Casino Resort
11.2016 - 09.2021
Director of Concierge Services
NFC Amenity Management
02.2016 - 08.2016
Corporate Concierge
LesConcierge JP Morgan
06.2015 - 02.2016
Concierge Manager
MotorCity Casino Hotel
12.2007 - 04.2015
Front Desk Supervisor
Westin Hotel
04.2005 - 12.2007
Lab Technician
RCO Technologies
02.2003 - 04.2005
Associate of Arts -
Rock Valley College