Damian TOMLIN
Dayton,OH
Summary
Dynamic Service Technician with a proven track record at Jiffy Lube, excelling in equipment diagnostics and preventive maintenance. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Skilled in installation and repair, demonstrating strong attention to detail and reliability in fast-paced environments. Committed to continuous improvement and operational efficiency.
Overview
13
13
years of professional experience
Work History
Service Technician
Jiffy Lube
08.2023 - Current
- Conducted routine maintenance and repairs on various equipment to enhance
- Utilized hand tools and diagnostic equipment effectively for repair.
- Maintained inventory of parts and supplies, ensuring availability for timely repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential
Contractor
Self Employed Services
04.2013 - 08.2023
- Showcased strong personal responsibility and self-driven attitude.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a to new situations.
- Managed project timelines and deliverables to ensure successful contract execution.
- Collaborated with clients to clarify project requirements and expectations.
- Developed and implemented process improvements for increased operational efficiency.
- Delivered high-quality work on time and within budget, earning positive feedback
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Reduced client complaints by implementing a more effective customer service strategy.
Education
GED -
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Diagnostics expertise
- Time tracking
- Operating test equipment
- Diagnostics skill
- Construction management
- Drywalling
- Mechanical tools
- Power tool mastery
- Fork lift
- Bob cat
Timeline
Service Technician
Jiffy Lube
08.2023 - Current
Contractor
Self Employed Services
04.2013 - 08.2023