Damian Washington
San Tan Valley,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Retired Air Force Veteran with meticulous attention to detail and successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Supervisor Aerospace Equipment & Support
Top Aces Corp
10.2021 - 02.2024
- Managed equipment budgets, resulting in cost-effective purchasing decisions and reduced overhead expenses.
- Trained team members effectively to maintain consistent productivity.
- Enhanced team knowledge and skills with regular training sessions on new equipment and technologies.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Ensured compliance with all regulatory requirements by maintaining up-to-date documentation and certifications for all equipment.
Quality Assurance Manager
Amentum
09.2017 - 08.2020
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Reviewed all Quality Reports, labor time sheets, and material requests for accuracy before submitting for action.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Monitored staff organization and suggested improvements to daily functionality.
- Determined quality department standards, practices, and procedures.
Sales and Marketing Representative /Service Advisor
RideNow Powersports
04.2015 - 04.2017
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Built relationships with customers and community to promote long term business growth.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Education
MBA - Business
University of Phoenix
12.2021
Bachelor of Science - Business
University of Phoenix
11.2017
Skills
- Teamwork and Collaboration
- Calm Under Pressure
- Time Management
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Critical Thinking
- Multitasking
- Attention to Detail
- Decision-Making
Timeline
Supervisor Aerospace Equipment & Support
Top Aces Corp
10.2021 - 02.2024
Quality Assurance Manager
Amentum
09.2017 - 08.2020
Sales and Marketing Representative /Service Advisor
RideNow Powersports
04.2015 - 04.2017
Bachelor of Science - Business
University of Phoenix
MBA - Business
University of Phoenix
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