Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Work Availability
Interests
Timeline
Damian Wilson

Damian Wilson

Cleveland,NC
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Accomplished executive-level management professional with extensive experience providing the leadership and direction needed to drive the achievement of key business goals and objectives. Able to lead high-performing teams, creating and executing strategy based on best practices and wide-ranging management intelligence to drive project completion on-time and within budget. Demonstrated strength building professional relationships with strategic business partners through the effectiveness of the leadership provided. Recognized for the ability to deliver impactful results while leading in progressive roles in fast-paced, dynamic business environments. Seasoned Service Manager bringing 0ver 30 years of multi-family experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Director of Operations position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience
28
28
Certification

Work History

Service Operations Director

Ginkgo Residential
Charlotte, NC
07.2003 - Current
  • Over all service related budgets, operations, training, Regional Service Managers
  • I have been able to move up from Service Manager - Regional Service Manager - Service Operations Manager within Ginkgo.
  • Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
  • Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
  • Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
  • Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
  • Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
  • Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
  • Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
  • Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
  • Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
  • Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
  • Improved service operations efficiency by implementing standardized processes and procedures.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Rehab Supervisor

Fairfield Residential
Charlotte, NC
02.2013 - 10.2014
    • Ran numerous projects from clubhouse remodels, to breezeway corrections, to subfloor reconstruction due to faltering beams, pool enhancements, landscape cleanups, drainage corrections, interior rehabs, asphalt overlays, sealcoat/striping, roof replacements, and many other tasks across several properties
    • We were able to reduce the need for a couple roles in the Charlotte area as myself and one other supervisor showed we could handle multiple properties at one time and maintain them at or above the expected level of quality and within the timeframes required
    • Prior they had 1 supervisor per property.
    • Supervised field crews to maximize quality and work efficiency.
    • Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
    • Completed projects on time and within budget by effectively managing resources and schedules.
    • Reported quality of performance on site to site construction managers.
    • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
    • Completed accurate material and labor estimates for jobs ranging from small to large budgets.
    • Delegated assignments based on plans, project needs, and knowledge of individual team members.
    • Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials at competitive prices.
    • Delivered high-quality projects by maintaining a rigorous focus on quality assurance and control throughout the construction process.
    • Managed change orders professionally, negotiating fair adjustments in scope or cost with clients when necessary.
    • Enhanced team performance through regular feedback, performance evaluations, and targeted training opportunities.
    • Coordinated successful project handovers by ensuring seamless transitions from construction to operations teams.
    • Eliminated project lags by inspecting work-in-progress, tracking lead times and testing work to achieve quality control specifications.
    • Facilitated effective communication among cross-functional teams to ensure efficient progress toward project milestones.
    • Conducted post-project evaluations to identify areas for improvement in future initiatives while celebrating successes along the way.
    • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
    • Inspected completed work to verify quality standards and compliance with criteria.
    • Established clear priorities and production quality standards.
    • Verified completed projects met approved time, quality, and cost estimates.
    • Reviewed project details to specify correct materials and equipment for job sites.
    • Conducted monthly meetings with employees to discuss safety issues, status and development.
    • Reworked positions and workflow based on individual abilities and production targets.
    • Developed and implemented new procedures to increase productivity and constructiveness.
    • Oversaw daily operations at site, keeping team production moving at optimal pace.
    • Monitored job progress and performance of contractors to complete projects prior to deadlines.
    • Sourced suppliers and purchased necessary materials for work.

Education

High School Diploma -

Delta High School, Muncie, IN
06.1990

Skills

  • Eye for Detail
  • Acquisitions/Due diligence
  • Storm/Fire Loss Mitigation & Rebuild
  • Documentation & Reporting
  • Capital Improvement Management
  • Project Scope Development
  • Vendor Management Skills
  • Excellent People Skills
  • Quality Control & Safety
  • Strategic Planning & Execution
  • Strong Communication Skills
  • Operational Efficiency
  • Incident Management
  • Workforce Planning
  • Positive Attitude
  • Service Delivery
  • Customer Service
  • Problem-Solving
  • Time Management
  • Reliable and Responsible
  • Multitasking and Organization
  • Goal-Oriented
  • Workplace Safety
  • Critical Thinking
  • Team Leadership
  • Trustworthy and Honest
  • Crew Leadership
  • Employee Training and Development
  • Team Collaboration and Leadership
  • Customer Service Management
  • Relationship Building
  • Outgoing and Energetic
  • Staff Training and Development
  • Flexible Schedule
  • Employee Supervision
  • Service Quality Management
  • Leadership Development
  • Strategic business planning
  • Work Planning and Prioritization
  • Maintenance Planning
  • Estimating and Quoting
  • Coaching and Mentoring
  • Conflict Resolution
  • Service and Parts Teams Management
  • Goal Setting
  • Employee Relations
  • Staff Management
  • Task Delegation
  • Quality Control
  • Documentation And Reporting
  • Schedule Management
  • Staff Motivation
  • MS Office
  • Staff Supervision
  • Workflow Management
  • Preventive Maintenance
  • Continuous Improvement
  • Inventory Management
  • Mechanical Diagnostics
  • Quality Assurance
  • New Employee Hiring
  • Project Management
  • Interpersonal Relationships
  • Service Scheduling
  • Risk Management
  • Policy and Procedure Enforcement
  • Financial Controls
  • Budget Control
  • Shift Scheduling
  • Project Planning
  • Supply Ordering
  • Performance Evaluations
  • Rapport Building
  • KPI Monitoring
  • Service Documentation
  • Vendor Sourcing
  • Service Order Flow
  • Multiple Priorities Management
  • Service Delivery Optimization
  • Establishing vision
  • Teamwork and Collaboration
  • Decision-Making
  • Clinical expertise

Certification

  • CPO, 06/2023, Present
  • CFC, 07/1996, Present

Personal Information

Title: Service Operations Director

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Travel enthusiast

Family is first for me and for anyone who will ever work for me It's just how it is

Theme Park fanatic

Enjoy playing fantasy football & baseball

Timeline

Rehab Supervisor - Fairfield Residential
02.2013 - 10.2014
Service Operations Director - Ginkgo Residential
07.2003 - Current
Delta High School - High School Diploma,
  • CPO, 06/2023, Present
  • CFC, 07/1996, Present
Damian Wilson