Damian Granados
Customer Service Representative
Norcross,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure Public Health Analyst position. Ready to help team achieve company goals. Skilled Laboratory Technologist trained in analytical techniques to support clinical trial testing. Efficiently coordinates materials and equipment to meet laboratory demands. Strong PCR proficiency with superior skill in Microbiology. Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering 2 years of industry expertise.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Transworld Systems Inc.
08.2023 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Laboratory Technician
Southeast Diagnostics Laboratories LLC & Global 7 Diagnostics Laboratories
01.2022 - 08.2023
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Recorded and maintained accurate data to facilitate tracking of results.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted with laboratory research projects to advance knowledge and discovery in healthcare.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Consulted with outside professionals and specialists about tests and testing results.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Specialized in conducting RT-PCR tests with accuracy and precision.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Documented and verified patient information using laboratory information system.
- Identified and traced quality control issues impacting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Removed samples of materials following good practices to achieve accurate test results.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Set up, maintained and verified sterility of lab equipment and tools.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Summarized test results and activities for management via verbal updates or written reports.
Shipping and Receiving/Cashier
Home Depot
01.2020 - 01.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
GED -
Georgia Gwinnett Technical College
Bachelor of Science in Health Science - undefined
Purdue Global University
Skills
Medical Office Management (2 years)Microsoft Office (10 years)Microsoft Powerpoint (10 years)Microsoft Word (10 years)Microsoft Excel (10 years)Medical Coding and Insurance (3 years)Complementary and Integrative Medicine (2 year)Epidemiology and Biostatistics I (1 year)Epidemiology and Biostatistics II (1 year)Microbiology (2 years)Neuroscience (2 years)Genetics (Less than 1 year)Advanced Health Informatics (2 years)Advanced Medical Office Management (2 years)Organization and Management for Health Care (2 years)CPT CodingPhysiology KnowledgeMedical BillingHIPAAMedical RecordsMedical TerminologyTranscriptionLaboratory ProceduresLaboratory ExperienceAnatomy Knowledge
Laboratory Assay Analysis
Specimen Collection
Quality Control Procedures
Laboratory Information Systems
Laboratory Safety Protocols
Blood and Tissue Sample Collection
Hematology
Volumetric Solution Preparation
Microscopic Analysis
Laboratory Assistants Supervision
HIPAA Compliance
Equipment Troubleshooting
Data Tracking
Inventory Control
Critical Thinking
Coagulation and Hematology Analyzers
Data Entry
Results Analysis
Quality Control
Precise Machinery Control
Specifications Conformance
Experimental Procedures
Clinical Pathology
Reagent Mixing
Phlebotomy
Time Management
Flow Cytometry
Bacterial Inoculation
Chart and Graph Preparation
Active Listening
Decision-Making
Written Communication
Procedure Proficiency Tests
Interpersonal Skills
Medical Laboratory Technician
Teamwork and Collaboration
Professional Demeanor
Adaptability
Disease Research
Analytical Skills
Raw Material Testing
GE Healthcare Centricity EMR
Database Management
Aseptic Procedures
Analytical Thinking
Lab Equipment Maintenance
Report Preparation
Biohazard Disposal
Diagnostic Tests
Medical Interpretation
Sample Testing
Adaptability and Flexibility
Instrument Calibration
Data Analysis and Documentation
Good Laboratory Practices (GLP)
Sample Mounting
Team Collaboration
Problem-Solving
Patient Records Documentation
Interpersonal Communication
Organizational Skills
Accomplishments
Chancellor’s List
Additional Information
GPA: 3.8
Timeline
Customer Service Representative
Transworld Systems Inc.
08.2023 - Current
Medical Laboratory Technician
Southeast Diagnostics Laboratories LLC & Global 7 Diagnostics Laboratories
01.2022 - 08.2023
Shipping and Receiving/Cashier
Home Depot
01.2020 - 01.2022
GED -
Georgia Gwinnett Technical College
Bachelor of Science in Health Science - undefined
Purdue Global University