Damian B. Thompson, MBA
Hollywood,FL
Summary
To obtain a rewarding position in management. A well-organized individual possessing strong leadership and planning abilities developed over 10 years in the hospitality industry. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
7
7
years of professional experience
Work History
Rooms Manager
Hilton Ft Lauderdale Beach Resort
06.2023 - Current
- Ensure that sufficient staffing is present to meet daily business demands
- Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
- Actively participate in training and continuing education of all Rooms Division
- Approach all encounters with guests, employees and members in a professional and personalized manner
- Maintain regular attendance in compliance with Hilton Standards, as required by scheduling, which will vary according to the needs of the Hotel
- Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
- Assist with additional Front Desk tasks
- Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage
- Oversee inventory and ordering supplies and linens for both housekeeping.
- Be able to participate proficiently in functions outside one's department when called upon.
Front Office Manager
Hyatt Centric South Beach
01.2021 - Current
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Handled payroll and scheduling for front desk team, and bellman
- Handled budget and ordering for operations department
- Handled major guest inquiries and solving property issues with other departments.
- Monitored office inventory to maintain supply levels. ordered office supplies
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- operated systems such as Opera,booking.com,Expedia Colleague,Room master, Centrix (reserv), prio, medallia
- managed rate changes.
- Oversaw cash and credit card payment transactions at the front desk.
- maintained technical support and vendor contracts
- Balanced hotel accounts at end of each shift.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Assistant Front Office Manager
Hyatt Centric Brickell
10.2019 - 01.2021
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Handled payroll and scheduling for front desk team
- Handled budget and ordering for operations department
- Handled major guest inquiries and solving property issues with other departments.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Resolved complaints with knowledgeable support.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Created and optimized employee schedules for shift coverage.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Input and confirmed reservations for guests.
Front Office Supervisor
Hyatt Centric South Beach
05.2017 - 11.2019
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Ensure outstanding customer service at all times
- Perform other duties as assigned, requested or deemed necessary by management
- Respond to telephone and in-person inquiries regarding reservations, hotel info & guest concerns
Education
M.B.A - Business Management
Webster University
Melbourne, FL11.2014
Bachelor of Science Degree - Hospitality Management
Bethune-Cookman University
Daytona Beach, FL05.2012
Skills
- Microsoft Office, MS words, Access, Excel, outlook, PowerPoint Time Management,
- Multi-tasking, Organizational, Problem solving, Teamwork, Interpersonal and Leadership skills
- Analytical, Customer Service Skills and Strong Communication Skills
- Staff Training
- Cash Transactions
- Performance Tracking and Evaluation
- Problem Resolution
- Training and Development
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions.
Timeline
Rooms Manager
Hilton Ft Lauderdale Beach Resort
06.2023 - Current
Front Office Manager
Hyatt Centric South Beach
01.2021 - Current
Assistant Front Office Manager
Hyatt Centric Brickell
10.2019 - 01.2021
Front Office Supervisor
Hyatt Centric South Beach
05.2017 - 11.2019
M.B.A - Business Management
Webster University
Bachelor of Science Degree - Hospitality Management
Bethune-Cookman University
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